Sara Jimenez Almeida
Guarulhos, Sao Paulo,SP
Summary
My experiences with volunteering and a full time job enhanced my analytical skills and people management in order to deal with several unexpected situations and to have strong solutions accordingly.
Overview
2
2
years of professional experience
Work History
Trilingual Technical Support Analyst
Dell Computers - Foundever Company
01.2023 - 02.2024
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Offered remote support for cloud-based and web-based clients via phone and email.
- Leveraged diagnostic tools to troubleshoot network connectivity issues, restoring critical services for clients quickly and efficiently.
- Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
- Created invoices for on site technical support according to the clients warranty and country of purchase
- Registered detailed reports about the costumer interaction and the solution given
Student Volunteer
ASF- Aktion Sühnezeichen Friedensdienst
08.2023 - 09.2023
- Participated on guided tours through museums and monuments about forced labor during Nazism
- Participated in classes conduced by two historians about germany nacional-socialist era
- Conduced a group final project to combine all the knowledge that the volunteers gathered
- Used strong interpersonal communication skills to convey information to others.
- Displayed excellent time management skills while balancing academic responsibilities
- Maintained tidy and organized environment
Teaching Volunteer
CPM - Cidadão Pró Mundo
06.2022 - 11.2022
- Shared my English skills with low income students of age 13-16 interested in learning the language
- Established and maintained positive relationships with students
- Provided one-on-one assistance for struggling students, helping them improve their grades and confidence in the subject matter.
- Graded homework, tests and quizzes to keep accurate track of student performance.
- Organized educational content for classes
- Participated in meetings with other volunteers to have a feedback on different perspectives of the students
Education
International Realations Bachelor's - Political Science And Government
FMU - Faculdades Metropolitanas Unidas
São Paulo, Sao Paulo, Brazil07.2027
High School Diploma -
ETEC Professor Camargo Aranha
São Paulo, Sao Paulo, Brazil12.2021
Skills
- Remote Technical Support
- Data Analysis
- Problem-Solving
- Teamwork and Collaboration
- Analytical Thinking
- Policy Interpretation
- Conflict Resolution
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Student Volunteer
ASF- Aktion Sühnezeichen Friedensdienst
08.2023 - 09.2023
Trilingual Technical Support Analyst
Dell Computers - Foundever Company
01.2023 - 02.2024
Teaching Volunteer
CPM - Cidadão Pró Mundo
06.2022 - 11.2022
International Realations Bachelor's - Political Science And Government
FMU - Faculdades Metropolitanas Unidas
High School Diploma -
ETEC Professor Camargo Aranha
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