Sarah Hurley
Cork
Summary
Dynamic and results-driven professional with a strong background in technical support, customer service and data management. Proven ability to resolve complex technical issues, streamline processes, and deliver exceptional customer service in fast-paced environments. Skilled in collaborating with cross-functional teams to ensure operational efficiency and customer satisfaction. Known for a proactive problem-solving approach, attention to detail, and dedication to improving system performance and user experience. Ready to apply my expertise and commitment to delivering high-quality support to help drive success and contribute to the growth of your organization.
Overview
3
3
years of professional experience
Work History
REMOTE IT SUPPORT SPECIALIST
DUSAW
09.2024 - Current
- Provided technical support for troubleshooting hardware and software issues related to smart lock systems, ensuring prompt resolution to maintain customer satisfaction
- Trained clients on the effective use of smart lock software and hardware, tailoring sessions to meet varied technical proficiency levels
- Trained clients on installing, setting up accounts, and navigating smart lock software and mobile applications, ensuring smooth onboarding and usage
- Conducted cold calls to prospective clients, presenting smart lock solutions and generating leads to support business growth
DATA ENTRY & TECHNICAL SUPPORT SPECIALIST
Gilead
04.2023 - 05.2024
- Technical Support & Troubleshooting: Provided comprehensive support for the IBM Maximo CMMS software, diagnosing and resolving technical issues to ensure smooth operations
- System Maintenance: Conducted regular system checks, identified potential problems, and implemented solutions to minimize downtime and system disruptions
- User Assistance: Supported end-users by addressing issues related to CMMS functionalities, enhancing user experience and system efficiency
- Issue Resolution: Responded to troubleshooting requests, analyzing and resolving hardware, software, and network issues to ensure system stability
- Problem-solving: Worked with cross-functional teams to troubleshoot complex system issues, identifying root causes and implementing long-term solutions
- Training & Onboarding: Trained new users on IBM Maximo system functionalities, helping them navigate and utilize the software efficiently for daily maintenance tasks
- Preventive Measures: Monitored system performance, identifying potential risks, and taking preventive actions to ensure the CMMS remained operational and efficient
- Data Integrity: Ensured accurate data entry and system updates to maintain the integrity of the CMMS, contributing to regulatory compliance and operational efficiency
SALES ASSISTANT & KEYHOLDER
Pandora
11.2021 - 04.2023
- Top Sales Performer: Consistently achieved the highest monthly sales by building strong customer relationships, understanding their needs, and offering tailored product recommendations
- Delivered Outstanding Customer Service: Assisted customers by providing knowledgeable and timely support, addressing inquiries, resolving issues, and ensuring a positive experience that fostered customer loyalty
- Stock Management & Coordination: Managed stock levels to ensure product availability, minimised shortages, and worked closely with other stores nationwide to coordinate inventory transfers and meet customer demands
- Collaborated to Achieve Sales Targets: Worked closely with team members to meet and exceed sales goals, fostering a positive and collaborative work environment that promoted team success
Education
BBA - International Business
Munster Technological University
05.2022
Skills
- Technical Support
- Risk Analysis
- Problem Solving
- IBM Maximo
- User Assistance
- User Experience
- Data Entry Skills
- CMMS
- Employee Onboarding
- Preventive Action
- Customer Service
- Communication Skills
- Interpersonal Skills
Languages
English
Portuguese
Timeline
REMOTE IT SUPPORT SPECIALIST
DUSAW
09.2024 - Current
DATA ENTRY & TECHNICAL SUPPORT SPECIALIST
Gilead
04.2023 - 05.2024
SALES ASSISTANT & KEYHOLDER
Pandora
11.2021 - 04.2023
BBA - International Business
Munster Technological University
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