Satendra Kumar
Branch Banking Professional
Patna
Summary
Detail-oriented Banking Customer Service Representative with 5 year experienced in customer support, lending guidance, and compliance. Achieved enhanced customer satisfaction through effective KYC review, CRM utilization, and confidential client service. Delivered accurate support and guided borrowers through lending requirements while demonstrating strong numeracy and sales skills.
Experienced with assessing loan applications and determining creditworthiness. Utilizes comprehensive financial knowledge to guide clients through loan process. Strong understanding of regulatory compliance and risk assessment.
Overview
2
2
Languages
2
2
Certifications
5
5
years of professional experience
Work History
Banking Customer Service Representative
IDBI Bank
01.2020 - 03.2025
- Resolved customer inquiries across deposits, withdrawals, transfers, and account services with accuracy.
- Processed cash, cheque, and fund transfer requests while maintaining compliance with banking procedures.
- Handled complaints promptly, escalating complex issues to branch teams for resolution.
- Verified KYC documents and updated customer records in core banking systems.
- Originated loan applications and guided borrowers through documentation, underwriting, and closing requirements.
- Evaluated creditworthiness, debt-to-income ratios, and collateral to recommend suitable lending options.
- Maintained compliance with all regulatory requirements, preventing any legal or financial penalties for institution.
Education
Bachelor of Science - Science
A N COLLEGE
PATNA 05.2001 -
Skills
Regulatory compliance
Loan documentation
Credit analysis
Branch operation
Retail operation
Retail banking
CRM strategies
Certification
JAIIB
Timeline
Banking Customer Service Representative
IDBI Bank
01.2020 - 03.2025
Bachelor of Science - Science
A N COLLEGE
05.2001 -