Sebastião Marques
Flight Attendant
Resumo
Dedicated professional transitioning into commercial aviation with a strong background in international hospitality, large-scale event logistics, and crowd management. Highly skilled in intercultural communication, premium customer service, and fluent English interaction. Possesses solid expertise in first aid, emergency protocols, and quick decision-making under high-stress conditions.
Visão geral
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
15
15
years of professional experience
Experiência profissional
Cabin Crew / Flight Attendant
Comercial Aviation
Rio de Janeiro, brazil
2026.08 - Current
- Focused on preparing technically and behaviorally for the Flight Attendant role, ensuring total alignment with global aviation safety standards and hospitality excellence.
Key Credentials ready for operations:
• Active ANAC Code
• Valid CMA (Aeronautical Medical Certificate)
• Theoretical Knowledge Exam approved by ANAC
Developing a strong competencies portfolio combining previous international hospitality experience (Sydney, Australia), large-scale event hosting/check-in management, and emergency response capabilities (First Aid, BLS, and CPR).
Personal Trainer & Wellness Coach
Self-Employed / Independent
Rio de Janeiro, Brazil
2020.10 - 2026.08
- Dedicated to managing clients' health, physical fitness, and overall well-being through personalised programmes.
- Developed high emotional intelligence, active listening, and strong interpersonal communication skills.
- Extensive experience in crisis management, applying first aid, and Basic Life Support (BLS/CPR) protocols under pressure.
- Expert in service recovery, conflict resolution, and motivational communication to ensure client safety, and retention.
Customer Service Specialist
Primal Joe's
Sydney, New South Wales, AU
2018.05 - 2020.01
- Provided fast-paced, high-quality customer service at a busy, premium beachfront coffee shop in Cronulla.
- Mastered order customisation, cash handling, and point-of-sale operations while maintaining a friendly and engaging attitude.
- Enhanced service recovery skills by handling customer inquiries and complaints efficiently during peak hours.
- Gained absolute fluency in English and a deep understanding of international customer experience (CX) standards.
Hospitality & Catering Specialist
Mario's Kitchen
Sydney, New South Wales, AU
2017.10 - 2019.12
- Delivered premium hospitality and customer service in a high-demand international catering environment.
- Managed food and beverage service setups, safety regulations, and inventory tracking for upscale corporate and private events.
- Developed sharp cultural awareness and adaptability by working in a fully English-speaking, diverse, multicultural team.
- Ensured high standards of hygiene, safety, and operational efficiency during tight event schedules.
Event Coordinator & Hospitality Host
Event & Marketing Agencies
Rio de Janeiro, Brazil
2011.03 - 2016.10
- Responsible for guest welcoming, directing, accreditation, and check-in processes for major national and international corporate events, trade shows, and mass entertainment venues.
- Managed high-volume crowds with high efficiency, agility, and a welcoming demeanour (hospitality mindset).
- Handled customer service in bilingual environments (English/Portuguese), resolving logistics and seating issues on the spot.
- Key contributor to mass crowd management and coordination for global-scale campaigns.
Formação acadêmica
Bachelor e Licentiate degree - Health and Physical Education/Fitness
Universidade Salgado de Oliveira
Rio de Janeiro 2011.02 - 2015.08
Habilidades e competências
- Tolerance under pressure
- Company policy adherence
- Multitasking prowess
- Bilingual communication
- Clear communication
- Effective team member
- Customer service experience
- Emotional intelligence
Idiomas
Português
First language
English
Proficient
Certificados
- English Language Program at the Advanced Level (English Unlimited) - Australia
- Business English: Cambridge English Certification – B1 Preliminary (Preliminary English Test – PET) LinkedIn
- Fundamentals of Customer Service (LinkedIn)
- Flight Attendant Training Course (EJ Escola de Aeronáutica)
- Practical Survival and Emergency Training in Aviation (JET Class Aviação)
- Basic Life Support - CPR (Conselho Regional de Educação Física)
- Certificate IV in Sport Coaching (College of Sports & Fitness) - Australia
- Certificate III & IV in Fitness (College of Sports & Fitness) - Australia
Linha do tempo
Cabin Crew / Flight Attendant
Comercial Aviation
2026.08 - Current
Personal Trainer & Wellness Coach
Self-Employed / Independent
2020.10 - 2026.08
Customer Service Specialist
Primal Joe's
2018.05 - 2020.01
Hospitality & Catering Specialist
Mario's Kitchen
2017.10 - 2019.12
Event Coordinator & Hospitality Host
Event & Marketing Agencies
2011.03 - 2016.10
Bachelor e Licentiate degree - Health and Physical Education/Fitness
Universidade Salgado de Oliveira
2011.02 - 2015.08