Sergio Segura
Kissimmee
Summary
Engaging Sales Associate committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering 2 years of experience in answering routine product questions and meeting assigned sales goals. Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Custodial Worker
Walt Disney World
Lake Buena Vista, FL
01.2024 - Current
- Supervised cleaning staff to ensure adherence to safety and sanitation protocols.
- Implemented efficient cleaning schedules, optimizing workflow and resource allocation.
- Trained new custodial staff on equipment usage and maintenance procedures.
- Conducted regular inspections of facilities to maintain cleanliness standards and identify areas for improvement.
Sales Associate
HEB
Brownsville, TX
09.2021 - 09.2023
- Retrieve eCommerce online orders from their put away locations and transport them to the Customer
- Customer service skills
- Ability to work in a fast-paced environment
- Work with Customers and stay attentive to their needs
- Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
IT Intern
Texas Southmost College
Brownsville, TX
08.2021 - 12.2021
- Developed and maintained technical documentation for IT processes and systems.
- Assisted in troubleshooting hardware and software issues for students and staff.
- Collaborated with team members to implement network upgrades and maintenance schedules.
- Provided support in managing user accounts and permissions within institutional systems.
Sales Associate
The Children's Place
Brownsville, TX
07.2019 - 08.2021
- Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks
- Greet and acknowledge customers while providing the appropriate level of service
- Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for “out of stock” items when necessary
- Exercise sound judgment in effectively addressing customer concerns
- Demonstrate the appropriate level of selling skills to positively impact conversion
- Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card
Education
Associate of Applied Science - Information Technology
Texas Southmost College
Brownsville, TexasHigh School Diploma - undefined
James Pace Early College Highschool
Brownsville, TX06.2019
Skills
- Merchandising knowledge
- Outgoing personality
- B2B sales and customer service
- Reliable and punctual
- Cash register operation
Certification
- Security Pro Certification, TestOut - 2021
- Network Pro Certification, TestOut - 2021
- PC Pro Certification, TestOut - 2020
Timeline
Custodial Worker
Walt Disney World
01.2024 - Current
Sales Associate
HEB
09.2021 - 09.2023
IT Intern
Texas Southmost College
08.2021 - 12.2021
Sales Associate
The Children's Place
07.2019 - 08.2021
High School Diploma - undefined
James Pace Early College Highschool
Associate of Applied Science - Information Technology
Texas Southmost College