Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Iguassu Falls with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue.
Hi, I’m
SERGIO LUIZ SILVA
Tour Guide
Foz Do Iguaçu
Summary
Overview
10
years of professional experience
Work History
MaiaTourFoz Do Iguaçu
Tour Guide
09.2014 - Current
Job overview
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Education
FATAD - EETADFoz Do Iguaçu - Pr
Bachelor Teologi
10.2016
University Overview
UNIOESTE - FACISA Foz Do Iguaçu - PR - Brasil
Bachelor Of Tourism Studies from Tour Guide
08.1991
University Overview
Skills
Public speaking
Languages
English
Intermediate (B1)
Spanish
Intermediate (B1)
Timeline
Tour Guide
MaiaTour
09.2014 - Current
FATAD - EETAD
Bachelor Teologi
UNIOESTE - FACISA
Bachelor Of Tourism Studies from Tour Guide
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