Shalimar Cruz
Miami
Summary
Dedicated customer service professional with extensive experience in medical billing and claims management. Known for resolving billing discrepancies and ensuring customer satisfaction through clear communication. A collaborative team player committed to maintaining compliance and confidentiality.
Overview
8
8
years of professional experience
Work History
Medical Biller
BILLING LINKS
Remote
01.2025 - Current
- Prepared and submitted medical claims to insurance companies, ensuring compliance with federal and state regulations.
- Resolved billing discrepancies and managed denials, achieving timely issue resolution.
- Communicated with patients on billing inquiries and established payment plans.
- Maintain patient confidentiality and ensure HIPAA compliance at all times.
Executive Assistant
PARLADE SCHAEFER SCHORTZ CPA
Miami
05.2023 - 01.2025
- Organized client meetings and prepared necessary documentation promptly.
- Maintained confidentiality while handling sensitive client information securely.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
Call Center Agent
ALCO WINDOWS AND DOORS
Doral
11.2021 - 02.2023
- Answered inbound calls, providing energetic and enthusiastic greetings to enhance customer experience
- Took ownership of customer concerns, ensuring thorough follow-through to resolution
- Met call-time, quality, and first-call resolution objectives, enhancing customer satisfaction
- Categorized inbound and outbound calls based on purpose
Sales Professional
ROOMS TO GO, INC
Miami
04.2018 - 11.2021
- Assisted customers with financing, purchasing, delivery, and ensured satisfaction throughout process
- Greeted guests in retail showroom, identified motivations for visit, and developed long-term relationships
- Enhanced product knowledge and sales techniques through continuous professional training and development
Education
Associates of Business Administration -
Florida International University
01-2020
Skills
- Medical Billing
- HIPAA compliance
- Medical Terminology
- Claims Review
- Invoice processing
- Data documentation
- MS Office proficient
- CRM software
- Patient Interaction
- Teamwork and collaboration
References
Available upon request.
Languages
- Spanish
- English, Native proficiency
Timeline
Medical Biller
BILLING LINKS
01.2025 - Current
Executive Assistant
PARLADE SCHAEFER SCHORTZ CPA
05.2023 - 01.2025
Call Center Agent
ALCO WINDOWS AND DOORS
11.2021 - 02.2023
Sales Professional
ROOMS TO GO, INC
04.2018 - 11.2021
Associates of Business Administration -
Florida International University