Shanden Vann
Teaneck
Summary
Knowledgeable, dedicated and enthusiastic customer service professional with a great amount of experience in the retail industry. Solid team player with an outgoing, positive demeanor and proven to be great at building positive relationships with customers. An expert in increasing productivity and customer satisfaction while driving revenue and sales. Specialize in quality, speed and process optimization. Communicative, energetic and results-oriented with a great passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Aldi Associate
ALDIs Inc
01.2022 - Current
- Full time Aldi associate
- Stocked meat, produce, and other essential products on the shelf.
- Operated electric and manual jacks.
- Maintaned self check out as well as ring at the register while watching over self check at the same time.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained relationships with customers to maximize sales opportunities.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Nordstrom Sales Associate
Nordstorm Rack
11.2020 - 03.2022
- Receiving truck deliveries and unpacked boxes and prepared the product to go out on to the sales floor.
- Located items that customers ordered online within a timely manner, I also helped with stocking, re ticketing , sizing, unloading trucks and shipping out deliveries for customer orders.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Reciever/Stocker
Lowe's Home Improvement
06.2021 - 01.2022
- Operated the machines such as dollies, order picker and forklift to organize merchandise from the delivery truck.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Assistant Front End Manager/fulfilment
Target
09.2016 - 03.2021
- Supervised the front end of the store, controlling lines, coaching employees.
- Managed the guest service department as well as the cashiers.
- Responded to guests concerns with friendly and knowledgeable service and remedied issues as promptly and effectively as possible.
- Helped with returns/exchanges, account payments and any issues the guests had I solved to the very best of my ability.
- One of the things I focused on is first impressions making sure the front end of the store is brand and appealing to our guests.
- Took on different roles in the job such as order fulfillment, when guests order online my job is to retrieve the products and complete the order in a timely manner.
- Trained team members in successful strategies to meet operational and sales goals.
- Receiving excellent customer service compliments from guests along with reviews online made it all worth while.
Education
No Degree - Criminal Justice
Bergen Community College
Paramus, NJ01.2014
High school diploma or GED -
Teaneck High School
06.2013
Skills
- Customer Service
- Multitasking Proficiency
- Leadership Experience (6 years)
- Customer Relationship Management
- POS
- Inventory Control
- Supervising Experience
- Retail Sales
- Time Management
- Decision making
- Issue Resolution
- Microsoft Office
- Shipping & Receiving
- Microsoft Word
- Shift Management
- Computer Skills (10 years)
- Order Fulfillment
- Payroll
- Sales Experience
- Basic math
- Cashiering
- Store Management Experience
- Retail Sales
- Warehouse Experience
- Verbal and Written Communication
- Strategy Development
- Retail Management
- Assistant Manager Experience
- Supervising experience
- Order fulfillment
- Sales
- Cash handling
- Workload Planning
- Cash Register Operations
- Calm and Professional Under Pressure
- Sales and Upselling
- Order and Refund Processing
- Reading Comprehension
- Heavy Load Lifting
Assessments
- Customer focus & orientation, Proficient, 05/01/21, Responding to customer situations with sensitivity
- Customer service, Proficient, 04/01/21, Identifying and resolving common customer issues
- Attention to detail, Proficient, 01/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Aldi Associate
ALDIs Inc
01.2022 - Current
Reciever/Stocker
Lowe's Home Improvement
06.2021 - 01.2022
Nordstrom Sales Associate
Nordstorm Rack
11.2020 - 03.2022
Assistant Front End Manager/fulfilment
Target
09.2016 - 03.2021
No Degree - Criminal Justice
Bergen Community College
High school diploma or GED -
Teaneck High School
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