SHANNON BRAGG
Daytona Beach
Summary
Results-driven professional prepared for role in service management. Extensive experience in optimizing customer service operations and improving client relations. Known for strong team collaboration and adaptability to changing needs. Proficient in service improvement strategies and conflict resolution.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Therapy Services Specialist Senior
Carebridge Health
06.2023 - Current
- Managed a dashboard to track call cadence and maintain metrics in a timely manner.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Completed Team Lead duties and managed a team of 5-10 specialist.
- Managed KPI's daily to assist with workflow and efficiency.
- Wrote SOP for specific Florida market.
- Managed case documentation, ensuring compliance with regulatory standards and quality assurance protocols.
- Provided mentorship to junior team members, fostering professional development and skills enhancement.
- Reviewed and graded consultations to meet quality standards.
- Developed training materials and conducted sessions to support staff in best practices for client engagement.
Physical Therapist Assistant
Amedisys Home Health
01.2022 - 08.2024
- Effectively communicated and collaborated with physical therapists, physicians, and other healthcare professionals.
- Motivated patients throughout their rehabilitation process by encouraging them to reach their goals.
- Assisted physical therapists in providing treatments to patients, including therapeutic exercise and manual therapy techniques.
- Documented patient care services by charting in patient and department records.
Physical Therapist Assistant
All At Home
10.2018 - 08.2024
- Facilitated communication between the physical therapist and other medical personnel regarding the plan of care.
- Provided hands-on support for exercises, mobility training, and other therapeutic interventions to enhance patient recovery and independence.
- Provided patient education on proper body mechanics and home exercise programs.
- Monitored vital signs such as blood pressure, heart rate and respiration rate during treatments.
- Documented patient care services by charting in patient and department records.
Physical Therapist Assistant
Halifax Home Health
10.2018 - 01.2023
- Effectively communicated and collaborated with physical therapists, physicians, and other healthcare professionals.
- Assisted physical therapists in providing treatments to patients, including therapeutic exercise and manual therapy techniques.
- Provided patient education on proper body mechanics and home exercise programs.
- Monitored vital signs such as blood pressure, heart rate and respiration rate during treatments.
- Documented patient information, such as notes on progress.
Physical Therapist Assistant
Greystone Home Health
12.2013 - 07.2018
- Effectively communicated and collaborated with physical therapists, physicians, and other healthcare professionals.
- Taught exercises that help improve mobility, strength, endurance and coordination.
- Monitored vital signs such as blood pressure, heart rate and respiration rate during treatments.
- Documented patient care services by charting in patient and department records.
Physical Therapist Assistant
Orthopedic Clinic of Daytona Beach
12.2011 - 12.2013
- Facilitated communication between the physical therapist and other medical personnel regarding the plan of care.
- Motivated patients throughout their rehabilitation process by encouraging them to reach their goals.
- Utilized various modalities such as ultrasound, electrical stimulation, hot and cold packs, traction and paraffin baths to assist in patient recovery.
- Documented patient information, such as notes on progress.
Bartender and Office Manager
Boot Hill Saloon
08.2006 - 09.2012
- Trained and mentored new bartenders on service standards and operational procedures.
- Streamlined bar inventory management processes to reduce waste and improve efficiency.
- Implemented innovative promotional strategies to boost sales during off-peak hours.
- Provided exceptional customer service, fostering repeat business through rapport-building skills.
- Managed cash handling and reconciliation processes, ensuring accuracy in transactions.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate in Applied Science (A.A.S.) - Physical Therapist Assistant
Daytona State College
Daytona Beach05.2011
High School Diploma - undefined
Sallisaw High School
Sallisaw05.2003
Skills
- Workflow management
- Multitasking and organization
- Team collaboration
- Effective communication
- Attention to detail
- Customer support
- Customer service
- Data entry
- Quality control
- Documentation and reporting
- Records management
- Staff education and training
References
References available upon request
Certification
Licensed Physical Therapist Assistant
Timeline
Therapy Services Specialist Senior
Carebridge Health
06.2023 - Current
Physical Therapist Assistant
Amedisys Home Health
01.2022 - 08.2024
Physical Therapist Assistant
All At Home
10.2018 - 08.2024
Physical Therapist Assistant
Halifax Home Health
10.2018 - 01.2023
Physical Therapist Assistant
Greystone Home Health
12.2013 - 07.2018
Physical Therapist Assistant
Orthopedic Clinic of Daytona Beach
12.2011 - 12.2013
Bartender and Office Manager
Boot Hill Saloon
08.2006 - 09.2012
High School Diploma - undefined
Sallisaw High School
Associate in Applied Science (A.A.S.) - Physical Therapist Assistant
Daytona State College