Shantanu Kumar

• Manage **end-to-end sourcing activities** for garments, fabrics, trims, accessories, and wash-related materials as per product and quality requirements.
• Lead vendor coordination, quotation evaluation, sampling, commercial negotiation, PI, order processing, and delivery follow-up**.
• Evaluate vendor **pricing, material specifications, GSM, colour, construction, quality, and finishing to support sourcing decisions.
• Oversee sample development and production follow-ups**, ensuring timely corrections, approvals, material readiness, and delivery.
• Coordinate with **vendors, design, production, and management teams** to resolve technical, quality, commercial, and supply-related issues.
• Maintain and monitor vendor, quotation, order, sourcing, and procurement records** through MS Excel and supporting documentation.

• Worked on The New India Assurance project covering Motor Vehicle Insurance and Health Insurance claim operations.
• Coordinated with TCS( TATA CONSULTANCY SERVICES ) teams, Third Party Administrators (TPAs), hospitals, service centres and administrative officers for claim-related activities.
• Reviewed claim eligibility, claim amounts, policy terms and conditions and supporting information as per applicable process guidelines.
• Handled customer and service-provider concerns, investigated discrepancies and coordinated with relevant stakeholders for resolution and timely closure.
• Coordinated with hospitals and external stakeholders regarding service requirements, documentation, empanelment-related activities and operational terms.
• Managed multiple stakeholders through regular communication, follow-up, documentation and process coordination.

• Conduct customer surveys and capture product and service feedback accurately for research analysis.
• Interact with respondents professionally to clarify questions and maintain cooperation throughout interviews.
• Maintain accurate records and support research requirements through timely data handling and documentation.

• Managed **market research projects and site surveys** in association with Kantar IMRB.
• Conducted **structured surveys through video conferencing and onsite visits** to collect consumer and market data.
• Ensured **data accuracy, proper documentation, and timely submission of project reports** as per defined quality standards.
• Coordinated with **respondents and field teams** to ensure smooth execution of research activities.

• Collected customer feedback on products and services through structured interviews and survey scripts.
• Documented survey findings clearly to support consistent reporting and downstream analysis.
• Tracked follow-up issues from respondents and routed unresolved cases for timely closure.

• Handled customer concerns related to vehicle purchase, service, RSA, insurance, and claims.
• Coordinated with service centres and Head Office for issue resolution and corrective action.
• Guided customers and service centres on policies, processes, and service requirements.
• Conducted service centre audits to monitor service quality, process adherence, and customer service standards.

• Worked in the operations team supporting customer-service activities and day-to-day process requirements.