Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hobbies and Interests
Generic

Shavon Davis

Baltimore

Summary

I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.

Professional with strong background in accounts receivable management, adept at utilizing analytical skills to streamline processes and enhance financial accuracy. Known for collaborative approach and adaptability, ensuring seamless integration with team dynamics and evolving business needs. Skilled in financial analysis, reconciliation, and customer relations, consistently driving results and maintaining high standards. Reliable and resourceful in meeting organizational goals and optimizing revenue cycles.

Overview

7
7
years of professional experience

Work History

AR Analyst

GuidePoint Security
08.2020 - Current
  • Invoice Management: Preparing and sending out invoices to customers. Ensuring invoices are accurate and complete. Updating client billing information.
  • Payment Processing and Reconciliation: Processing incoming payments and applying them to customer accounts. Reconciling customer accounts and bank statements. Investigating and resolving payment discrepancies.
  • Collections: Following up with customers on past-due payments. Monitoring customer accounts for non-payments and irregularities. Initiating and pursuing collection actions.
  • Data Analysis and Reporting: Analyzing AR aging to identify trends and potential issues. Creating and maintaining AR aging reports and other relevant metrics. Providing reports to management on the status of receivables and collections.
  • Other Duties: Maintaining accurate customer records. Responding to customer inquiries and resolving billing issues. Recommending process improvements to improve efficiency and accuracy. Supporting audits and compliance reporting.

Customer Service Representative

Cowan Systems
03.2018 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Psychology

University of Maryland Global Campus
05.2022

Bachelor of Arts - Psychology

Morgan State University
Baltimore, Maryland
12-2026

Skills

  • Critical thinking
  • Creativity
  • Leadership
  • Teamwork
  • Time management
  • Organization
  • Attention to detail
  • Adaptability
  • Payment reconciliation
  • Microsoft Excel
  • Invoice processing
  • Credit analysis
  • Dispute resolution
  • Customer service
  • Excellent communication
  • Professional demeanor
  • Reliability

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 3 staff members.

Timeline

AR Analyst

GuidePoint Security
08.2020 - Current

Customer Service Representative

Cowan Systems
03.2018 - 07.2020

Bachelor of Arts - Psychology

University of Maryland Global Campus

Bachelor of Arts - Psychology

Morgan State University

Hobbies and Interests

Community Involvement: Volunteering, community service, or participation in local organizations., Skill-Based Interests: data analysis, project management, Travel and Exploration: Documenting travel experiences, exploring new cultures, or participating in outdoor activities., Learning and Education: Reading, blogging, taking online courses, or pursuing self-directed learning projects.

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Shavon Davis