Shirlene Mitchell
Elizabethtown
Summary
Proven leader at Starbucks, adept in workplace safety and delivering exceptional customer service. Excelled in managing resources during peak hours, significantly improving customer satisfaction. Skilled in training and supporting staff, ensuring adherence to high standards of service and cleanliness. Demonstrated excellence in financial accuracy and resolving customer issues, fostering a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2018 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Education
Bachelor of Science - Information Technology
Arizona State University
05.2026
Skills
- Workplace Safety
- Customer-Oriented
- Active listener
- Cleanliness
- Exceptional customer service
- Excellent memory
Languages
Spanish
Bilingual or Proficient (C2)
French
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Dutch
Beginner (A1)
Timeline
Shift Supervisor
Starbucks
06.2018 - 05.2024
Bachelor of Science - Information Technology
Arizona State University
Similar Profiles
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks