Summary
Overview
Work History
Education
Skills
Timeline
Languages
Hi, I’m

Shubham Kumar

Branch Operations Manager
Muzaffarpur
Shubham Kumar

Summary

Dynamic Branch Operations Manager at Utkarsh Small Finance Bank, skilled in staff supervision and operations management. Enhanced branch efficiency through innovative process improvements, fostering a culture of employee development and exceptional customer service. Cultivated strong client relationships, driving loyalty and repeat business while ensuring compliance and monitoring financial transactions for security.

Overview

1
Language

Work History

Utkarsh Small Finance Bank

Branch Operations Manager
07.2025 - Current

Job overview

  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
  • Performed monthly compliance checks.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Improved branch efficiency by streamlining operations and implementing new processes.

Education

BRABU
Muzaffarpur, India

Bachelor of Commerce from Business Economics
04.2001

University Overview

  • Honours
  • Business Environment

GPA/CGPA 51.25

Skills

Staff supervision

Timeline

Branch Operations Manager

Utkarsh Small Finance Bank
07.2025 - Current

BRABU

Bachelor of Commerce from Business Economics
04.2001

Languages

Hindi
Advanced (C1)
Shubham KumarBranch Operations Manager