Hi, I’m
Shubham Kumar
Branch Operations Manager
Muzaffarpur
Summary
Dynamic Branch Operations Manager at Utkarsh Small Finance Bank, skilled in staff supervision and operations management. Enhanced branch efficiency through innovative process improvements, fostering a culture of employee development and exceptional customer service. Cultivated strong client relationships, driving loyalty and repeat business while ensuring compliance and monitoring financial transactions for security.
Overview
1
Language
Work History
Utkarsh Small Finance Bank
Branch Operations Manager
07.2025 - Current
Job overview
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Improved branch efficiency by streamlining operations and implementing new processes.
Education
BRABUMuzaffarpur, India
Bachelor of Commerce from Business Economics
04.2001
University Overview
- Honours
- Business Environment
GPA/CGPA 51.25
Skills
Staff supervision
Employee development
Opening and closing procedures
Branch operations management
Customer and vendor relations
Customer service
Operations management
Timeline
Branch Operations Manager
Utkarsh Small Finance Bank
07.2025 - Current
BRABU
Bachelor of Commerce from Business Economics
04.2001
Languages
Hindi
Advanced (C1)