Simone Breyne
São Paulo, Sao Paulo,SP
Summary
Accomplished business owner and administrative professional, with experience in Expert in Microsoft Excel and fostering strong customer relations, demonstrated through strategic marketing and dynamic communication skills. Achieved significant repeat business by prioritizing critical thinking and organization. Dynamic administrative professional and leader with 5+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner
A.T.Toys Brinquedos E Brincadeiras
10.2019 - 12.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Administrative Coordinator
J2M Assessoria E Administração Imobiliária
03.2013 - 10.2019
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for 4 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
Administrative Assistant
Caryspar Adminstração De Flats LTDA
06.2008 - 02.2013
- Established administrative work procedures to track staff's daily tasks.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Graduete School of Business - Business Administration
FMU Faculdades Mtropolitanas Unidas
São Paulo, Sao Paulo, Brazil12-2011
Associate Degree in Human Resources - Human Resources Development
University Ibirapuera
São Paulo, Sao Paulo, Brazil12-2010
Skills
- Customer Relations
- Small business operations
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Team Collaboration
- Office Administration
- Document Management
- Microsoft Excel
- Meeting planning
- Documentation and Recordkeeping
- Inbound phone call handling
- Telephone Etiquette
- Calendar Management
- Proficient in Group Software
- Meeting Coordination
- Presentation Preparation
- Computer Skills
- Customer Service
- Administrative Support
- Microsoft Word
- Microsoft Outlook
- Customer and client relations
- Critical Thinking
- Organization skills
- Multi-line telephone operation
- Service-oriented mindset
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
- Smart Serve Ontario Online Trainig Program [2024 july]
Timeline
Owner
A.T.Toys Brinquedos E Brincadeiras
10.2019 - 12.2021
Administrative Coordinator
J2M Assessoria E Administração Imobiliária
03.2013 - 10.2019
Administrative Assistant
Caryspar Adminstração De Flats LTDA
06.2008 - 02.2013
Graduete School of Business - Business Administration
FMU Faculdades Mtropolitanas Unidas
Associate Degree in Human Resources - Human Resources Development
University Ibirapuera
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