Solomon Chinamaringa
Mesagne
Summary
At Econet Wireless, I spearheaded a cultural transformation, elevating customer care standards and satisfaction. Leveraging my expertise in customer service training and empathetic communication, I significantly contributed to team skill enhancement and customer experience improvements. My approach blends strategic customer care experience with a passion for nurturing team growth and achieving excellence in service delivery.
Dedicated Merchandise Customer Assistant with experience in maintaining store merchandise and providing outstanding customer care. Successful in bringing a strong work ethic while maintaining the stock room, arranging merchandise and setting up store signage for current promotions. Motivated to maintain an upbeat attitude when working with the public to provide customer satisfaction.
Overview
8
8
years of professional experience
Work History
Waitress Trainee
Tobacco Suite
07.2024 - 09.2024
- Delivered food and beverages quickly, ensuring customer satisfaction.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
Waiter's Assistant
Osteria Del Leone
08.2023 - 11.2023
- Provided attentive service and proactively assessed guest needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
Customer Care
Econet Wireless
01.2017 - 07.2019
- Drove cultural shift within company emphasizing superior customer service standards.
- Championed regular team meetings focused around sharing best practices and addressing common challenges faced by the customer care team.
- Assisted in training new hires, sharing knowledge and best practices for exceptional customer care.
- Provided exceptional customer care through active listening, empathetic understanding, and tailored recommendations based on individual needs.
- Championed a culture change within the organization centered around exceptional customer care standards.
Education
Master of Science - Aerospace Engineering
University of Salento
Brindisi, Italy 07-2025
Bachelor of Science - Aeronautical Engineering
University of Constantine 1
Constantine , Algeria07-2022
No Degree - French Language And Literature
Université Abderrahmane-Mira De Béjaïa
Bejaia, Algeria 07-2019
Skills
- Customer care experience
- IEffective communication and active listening
- Conflict resolution and empathy
- Multitasking and time management
- POS system proficiency and cash handling
- Problem-solving and adaptability
- Teamwork and professionalism
- Stamina and attention to detail
- Memory retention
- Problem-solving
- Time management
- Attention to detail
Languages
English
Advanced (C1)
French
Elementary (A2)
Italian
Intermediate (B1)
Timeline
Waitress Trainee
Tobacco Suite
07.2024 - 09.2024
Waiter's Assistant
Osteria Del Leone
08.2023 - 11.2023
Customer Care
Econet Wireless
01.2017 - 07.2019
Master of Science - Aerospace Engineering
University of Salento
Bachelor of Science - Aeronautical Engineering
University of Constantine 1
No Degree - French Language And Literature
Université Abderrahmane-Mira De Béjaïa
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