Sophie A. Smith
Tampa
Summary
Aspiring international flight attendant with a strong foundation in customer service and conflict resolution. Proven ability to enhance customer experiences while collaborating with teams to achieve goals, ensuring safety and respect as top priorities in all interactions.
Overview
10
10
years of professional experience
Work History
Advisor
Ulta Beauty
Tampa FL
01.2023 - Current
- The primary focuses are safety and respect for all, especially customers.
- Assisted customers with inquiries, resolving issues promptly to enhance satisfaction.
- Educate clients on skincare regimens and makeup application.
- Collaborated with team to organize monthly team-building events and achieve sales goals.
- Contributed innovative ideas and solutions that improved team dynamics and results.
- Assist in creating a welcoming and organized store environment.
Delivery
Door Dash
Tampa FL
01.2022 - 01.2023
- Executed safe and timely transportation of items to purchasers, ensuring positive customer experiences.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
Assistant
Ronny’s Mechanics
Plano TX
01.2016 - 01.2022
- Collaborated on family projects to improve practical skills and foster teamwork.
- Executed home rebuilds and performed maintenance work to ensure property functionality.
- Engaged with clients to develop understanding of customer service principles.
Education
Associate of Arts - Entrepreneurship
Hillsborough Community College
Tampa FL01-2024
High School Diploma - Plano, TX
Liberty High School
Plano, TX05-2022
Skills
- Customer service excellence
- Client engagement
- De-escalating Conflicts
- Conflict resolution
- Team collaboration
- Cross-cultural communication
- Strategic Planning
- Risk Assessment
- Adaptability
- Active listening
- Empathy and understanding
- Persistence
Volunteer Experience
I believe in giving back and working together as a team to make things happen. I love animals and believe it is important to be their voice.
Timeline
Advisor
Ulta Beauty
01.2023 - Current
Delivery
Door Dash
01.2022 - 01.2023
Assistant
Ronny’s Mechanics
01.2016 - 01.2022
Associate of Arts - Entrepreneurship
Hillsborough Community College
High School Diploma - Plano, TX
Liberty High School