Microsoft Excel
Sophie Gommert
Copacabana,RJ
Summary
Multilingual Sales & Customer Success Professional with a proven record of driving growth through international client partnerships and remote collaboration with marketing and cross-functional teams. Recognized for leading initiatives that strengthen customer relationships, resolve complex challenges, and deliver measurable business results.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Account Executive
Holmes Place Health Clubs GmbH
04.2022 - 03.2024
- Resolved customer issues, ensuring high satisfaction levels.
- Built and maintained strong client relationships for retention and referrals.
- Collaborated with customer support and marketing teams on client solutions.
- #1 Salesperson in Germany (Nov 2022).
Customer Service Lead
Bauhaus Gesellschaft Für Bau- Und Hausbedarf
09.2019 - 02.2022
- Handled customer complaints and ensured fast, solution-oriented service.
- Improved cashier team efficiency through hands-on coaching.
- Managed daily financial reporting and customer transactions.
Customer Support Intern
ADVINOVA GmbH
01.2020 - 04.2020
- Conducted customer training and provided individualized product support.
- Organized events and managed customer communication materials.
Education
Bachelor of Arts - Fitness Sciences, Economics & Management
Remote, IST-Hochschule Für Management
German High School Diploma (Abitur) - Economics And Politics
Dietrich Bonhoeffer Gymnasium
Certificate - Conflict Mediation Training
Dietrich Bonhoeffer Gymnasium
Skills
Account management
Customer service
Financial reporting
Customer relationship management
Strong relationships
Lead generation
Software
Microsoft Word
Google Docs
Customerservice-Tool (Zendesk)
Simplybookme
Exerp
Certification
Advanced Microsoft Excel (2025)
Timeline
Master macOS Sequoia - The Complete up-to-date Course
06-2025
Advanced Microsoft Excel (2025)
05-2025
Account Executive
Holmes Place Health Clubs GmbH
04.2022 - 03.2024
Customer Support Intern
ADVINOVA GmbH
01.2020 - 04.2020
Customer Service Lead
Bauhaus Gesellschaft Für Bau- Und Hausbedarf
09.2019 - 02.2022
Bachelor of Arts - Fitness Sciences, Economics & Management
Remote, IST-Hochschule Für Management
German High School Diploma (Abitur) - Economics And Politics
Dietrich Bonhoeffer Gymnasium
Certificate - Conflict Mediation Training
Dietrich Bonhoeffer Gymnasium
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