Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Sophie Gommert

Sophie Gommert

Copacabana,RJ

Summary

Multilingual Sales & Customer Success Professional with a proven record of driving growth through international client partnerships and remote collaboration with marketing and cross-functional teams. Recognized for leading initiatives that strengthen customer relationships, resolve complex challenges, and deliver measurable business results.

Overview

4
4
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Account Executive

Holmes Place Health Clubs GmbH
04.2022 - 03.2024
  • Resolved customer issues, ensuring high satisfaction levels.
  • Built and maintained strong client relationships for retention and referrals.
  • Collaborated with customer support and marketing teams on client solutions.
  • #1 Salesperson in Germany (Nov 2022).

Customer Service Lead

Bauhaus Gesellschaft Für Bau- Und Hausbedarf
09.2019 - 02.2022
  • Handled customer complaints and ensured fast, solution-oriented service.
  • Improved cashier team efficiency through hands-on coaching.
  • Managed daily financial reporting and customer transactions.

Customer Support Intern

ADVINOVA GmbH
01.2020 - 04.2020
  • Conducted customer training and provided individualized product support.
  • Organized events and managed customer communication materials.

Education

Bachelor of Arts - Fitness Sciences, Economics & Management

Remote, IST-Hochschule Für Management

German High School Diploma (Abitur) - Economics And Politics

Dietrich Bonhoeffer Gymnasium

Certificate - Conflict Mediation Training

Dietrich Bonhoeffer Gymnasium

Skills

Account management

Customer service

Financial reporting

Customer relationship management

Strong relationships

Lead generation

Software

Microsoft Excel

Microsoft Word

Google Docs

Customerservice-Tool (Zendesk)

Simplybookme

Exerp

Certification

Advanced Microsoft Excel (2025)

Timeline

Master macOS Sequoia - The Complete up-to-date Course

06-2025

Advanced Microsoft Excel (2025)

05-2025

Account Executive

Holmes Place Health Clubs GmbH
04.2022 - 03.2024

Customer Support Intern

ADVINOVA GmbH
01.2020 - 04.2020

Customer Service Lead

Bauhaus Gesellschaft Für Bau- Und Hausbedarf
09.2019 - 02.2022

Bachelor of Arts - Fitness Sciences, Economics & Management

Remote, IST-Hochschule Für Management

German High School Diploma (Abitur) - Economics And Politics

Dietrich Bonhoeffer Gymnasium

Certificate - Conflict Mediation Training

Dietrich Bonhoeffer Gymnasium

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Sophie Gommert