Starlet Ross
Atlanta ga
Summary
Dynamic professional with extensive experience as a General Manager at Knoctouts bar and lounge, excelling in team leadership and route optimization. Proven track record in enhancing customer engagement through innovative promotional events while ensuring safety compliance and efficient operations. Adept at managing inventory and resolving customer inquiries effectively.
Overview
24
24
years of professional experience
Work History
Delivery driver
Roadie
Atlanta ga
2024.01 - Current
- Delivered packages efficiently to various locations using company-provided routes.
- Navigated local streets effectively to ensure timely deliveries.
- Coordinated with the dispatch team to confirm delivery schedules and provide timely updates.
- Supported customers with package handling and resolved delivery inquiries efficiently.
- Ensured vehicle cleanliness and conducted routine maintenance checks to uphold safety standards.
- Followed safety protocols during loading and unloading of packages at delivery sites.
General Manager
Knoctouts bar and lounge
College park ga
2010.12 - 2022.04
- Oversaw daily operations of bar and lounge to ensure smooth service.
- Managed staff scheduling to optimize team efficiency and coverage.
- Developed and implemented promotional events to enhance customer engagement.
- Monitored inventory levels and coordinated supply orders for bar operations.
- Trained new employees on service standards and operational procedures.
- Resolved customer complaints promptly to maintain a positive atmosphere.
Assistant Manager
Pizzahut
Atlanta ga
2003.02 - 2012.09
- Managed daily inventory levels and placed orders for food supplies.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Supervised daily operations including scheduling shifts, assigning duties.
- Led team meetings to discuss performance and address operational challenges.
- Ensured compliance with health and safety regulations in the kitchen.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with health and safety regulations in the kitchen area.
- Assisted in training new team members on service and operational procedures.
Education
Atlanta Area Tech
Atlanta ga, UsaSkills
- Route optimization
- Route planning
- Vehicle navigation
- Efficient delivery
- Package handling
- Safety compliance
- Preventive maintenance
- Time management
- Customer service
Timeline
Delivery driver
Roadie
2024.01 - Current
General Manager
Knoctouts bar and lounge
2010.12 - 2022.04
Assistant Manager
Pizzahut
2003.02 - 2012.09
Atlanta Area Tech