Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stefany Freitas

Stefany Freitas

Customer Services Account Manager

Summary

Customer Service & Client Relationship with 7 years of experience supporting multinational clients. Skilled in client communication, problem-solving, and process improvement, with a proven ability to deliver excellent customer experiences. Fluent in Portuguese, English, and Spanish, and experienced in managing complex client interactions in both remote and hybrid settings. Recognized for empathy, proactivity, and strong organizational and communication skills, eager to contribute to a dynamic customer service team.

Overview

8
8
years of professional experience

Work History

Sales and Client Experience Account Manager

MUFG Bank
05.2022 - 07.2025
  • Serve as the main point of contact for multinational corporate clients, providing guidance and support for payment and collection operations.
  • Deliver proactive and solution-oriented assistance to ensure a positive customer experience.
  • Collaborate with internal departments (Operations, Product, Technology) to resolve complex issues quickly and efficiently.
  • Support process automation and efficiency initiatives to enhance client satisfaction.
  • Recognized for maintaining excellent communication, attention to detail, and customer focus in a fast-paced environment.

Client Services Account Manager

JPMorgan Chase
03.2019 - 05.2022
  • Managed daily client interactions, handling inquiries, issue resolution, and operational requests for multinational clients.
  • Ensured a seamless service experience by coordinating with internal teams to meet client needs and deadlines.
  • Identified opportunities for process optimization and revenue growth within the client portfolio.
  • Acted as the “voice of the client,” representing client feedback to drive internal improvements.

Client Services Representative

Mindlab
01.2018 - 03.2019
  • Provided customer support and account management for B2B educational clients.
  • Assisted partners via phone, email, and on-site visits, ensuring client satisfaction and retention.
  • Monitored client engagement and proposed service improvements to enhance overall experience.

Education

Bachelor of Science - International Relations

Federal University of ABC
05.2001 -

Strategic Thinking Course - Strategic Thinking

State University of New York
New Paltz - New York
05.2001 -

Skills

Customer Support

Timeline

Sales and Client Experience Account Manager

MUFG Bank
05.2022 - 07.2025

Client Services Account Manager

JPMorgan Chase
03.2019 - 05.2022

Client Services Representative

Mindlab
01.2018 - 03.2019

Bachelor of Science - International Relations

Federal University of ABC
05.2001 -

Strategic Thinking Course - Strategic Thinking

State University of New York
05.2001 -
Stefany FreitasCustomer Services Account Manager