Stephanie McDaniel
Brunswick
Summary
Dynamic professional with a strong background in sales enablement and client relationship management. Skilled in conducting needs assessments and facilitating workshops, leading to improved customer engagement and enhanced sales techniques.
Overview
14
14
years of professional experience
Work History
Sales Enablement Lead
Riverside Payments Inc
Vancouver WA
12.2018 - Current
- Facilitated workshops to improve sales techniques and customer engagement skills, resulting in more effective interactions with clients.
- Mentored junior staff on sales enablement strategies, fostering skill development and confidence in their roles.
- Supported onboarding program development for new sales representatives.
- Conducted needs assessments with customers to align services with requirements.
- Created and maintained inventory of sales tools, resources, and materials.
- Generated ideas to improve customer experience based on research insights.
- Identified training gaps among existing staff to tailor support initiatives, enhancing overall team performance.
- Provided training on new sales technologies and tools to optimize usage.
Bar Manager
Millhouse Steakhouse
Kingsland GA
01.2012 - 12.2018
- Managed bar operations and staff scheduling at a premier steakhouse.
- Developed cocktail menus reflecting seasonal ingredients and customer preferences.
- Trained bartenders on drink preparation and service techniques for consistency.
- Ensured compliance with health and safety regulations in bar area.
- Collaborated with kitchen staff to create pairing recommendations for customers.
- Resolved customer inquiries and issues, enhancing overall guest experience.
- Executed promotional events, boosting bar sales and engaging customers.
- Managed bar staff, trained new hires, and implemented disciplinary procedures.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Monitored patron alcohol consumption, ensuring safety and responsible service.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Education
High School Diploma -
Camden County High School
Kingsland GA05-2000
Skills
- Sales strategy
- Pipeline management
- Client relationship management
- CRM software
- Market analysis
- Customer insights
- Technology adoption
- Training development
- Performance analysis
- Performance coaching
- Problem solving
Timeline
Sales Enablement Lead
Riverside Payments Inc
12.2018 - Current
Bar Manager
Millhouse Steakhouse
01.2012 - 12.2018
High School Diploma -
Camden County High School