Stephen Couillard
Concierge Resident
Montreal
Summary
Service-oriented Concierge rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Resident Concierge
Progim
Montreal
04.2020 - Current
- Provided assistance to residents with any inquiries or requests for services in a timely manner.
- Coordinated with maintenance staff on facility repairs and upgrades as needed.
- Assisted new tenants in understanding rules and regulations associated with living in the residence.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Interviewed clients in order to obtain financial information needed for Rent applications.
- Identified and contacted customers for overdue payments.
- Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
- Measured areas of floors to be covered with new materials.
Owner and Operator
Pousada Santo Antonio
Cabo Frio
04.2010 - 04.2020
- Managed daily operations of business, including hiring and training staff.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Installed new pumps, compressors, boilers and other mechanical systems.
- Operated hand and power tools to complete repairs.
- Cleared clogged drains and replaced valves, faucets and fixtures.
Education
DEC - Pure And Applied Sciences
Cegep Mario Victorin
Montreal09-1980
Skills
- Cash Handling
- Administrative Support
- Customer Service
- Telephone Etiquette
- Housekeeping
- Conflict Resolution
- Excellent Multitasking
Languages
French
First Language
English
Proficient (C2)
C2
Portuguese
Intermediate (B1)
B1
References
References available upon request.
Timeline
Resident Concierge
Progim
04.2020 - Current
Owner and Operator
Pousada Santo Antonio
04.2010 - 04.2020
DEC - Pure And Applied Sciences
Cegep Mario Victorin
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