Steven Acosta
Bronx, NY
Summary
Proactive security guard experienced in supervising premises and enforcing safety standards. Skilled in effective communication and incident reporting, contributing to a secure environment. Carrying lasting experience working in multifaceted, highly regulated environments. Ready to leverage expertise in problem resolution and safety compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
Century Protective Services Inc
The Bronx,NY
09.2025 - Current
- Supervised premises to uphold safety and security standards for clients and visitors.
- Patrolled assigned areas to deter and detect unauthorized activities.
- Monitored CCTV systems to ensure safety and security of premises.
- Responded promptly to alarms and incidents, maintaining a calm demeanor.
- Warned violators of infractions and escorted unauthorized individuals off premises to maintain safety and security.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Reported suspicious behavior or incidents to management for further action.
- Completed incident reports regarding violations of policies or procedures.
- Completed shift logs and reports, documenting routine activities, suspicious circumstances, and critical incidents for management review.
- Assisted with searches of personnel, vehicles, packages.
- Resolved issues promptly and communicated clear information to management while working independently.
Theft Prevention
Best Buy
The Bronx,NY
09.2024 - 03.2025
- Monitored security cameras to ensure theft prevention measures were being followed.
- Monitored security cameras for suspicious activity or theft prevention purposes.
- Maintained store security by monitoring customers for suspicious behavior and theft prevention.
- Enforced store policies and procedures related to customer service, theft prevention, and safety.
- Assisted in developing policies relating to theft prevention and asset protection practices.
- Prepared detailed incident reports following any theft or attempted theft.
- Investigated incidents reported by staff members or customers regarding thefts or other violations of company policy.
Sales Associate
Best Buy
The Bronx,NY
09.2024 - 03.2025
- Guided customers in product selection and resolved technical inquiries, enhancing overall shopping experience.
- Teamed with colleagues to improve customer service experiences, fostering a positive shopping environment.
- Handled customer complaints in a professional manner.
- Partnered with team members to enhance overall sales performance.
- Oversaw inventory management by restocking shelves and organizing merchandise, ensuring product availability.
- Used technology resources to assist customers in locating and selecting items.
- Maintained product displays and ensured store cleanliness.
Education
High School Diploma -
Pharos Academy Charter School
1005 Intervale Ave, Bronx,NY 1045906-2023
Trade Certificate - Electrician
Lincoln Technical Institute
15-30 Petracca Pl, Whitestone,NY 1135709-2025
Skills
- Access control
- Perimeter security
- CCTV monitoring
- Security measures
- Crowd control
- Safety protocols
- Safety compliance
- Incident reporting
- Crime prevention
- De-escalation techniques
- Problem resolution
- Time management
- Effective communication
- Work ethic
- Multilingual communication
- Flexible schedule
- Task prioritization
Languages
English
Native
Native
Spanish
Proficient (C2)
C2
Certification
- New York State Security Guards License
- Homeland Disaster Awareness Evaluation Certificate
- F-02 Fire Guards Certificate
- American Red Cross Adult First Aid/CPR/AED certificate
Timeline
Security Guard
Century Protective Services Inc
09.2025 - Current
Theft Prevention
Best Buy
09.2024 - 03.2025
Sales Associate
Best Buy
09.2024 - 03.2025
High School Diploma -
Pharos Academy Charter School
Trade Certificate - Electrician
Lincoln Technical Institute