Steven Jordan II
Hacker Valley
Summary
Outside Technician at Frontier Communications with a proven track record in troubleshooting and repair. Leveraged strong attention to detail and customer service skills to enhance system performance and boost customer satisfaction. Adapted quickly to new technologies, ensuring efficient and effective solutions in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Outside Technician
Frontier Communications
10.2010 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
Education
Associate of Science - Environmental Technology
Glenville State College
Glenville, WV05-1997
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
Timeline
Outside Technician
Frontier Communications
10.2010 - Current
Associate of Science - Environmental Technology
Glenville State College
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