Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
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SUMAYA MOHAMED WARSAME

Garowe

Summary

Dedicated and results-oriented professional with a Bachelor's degree in Economics, and a Master's degree in Economic Policy and Planning. Possessing a robust understanding of economic principles and a strong analytical skill set, I have successfully applied my knowledge in finance to drive strategic decision-making and enhance organizational performance. With experience in financial analysis, budgeting, and economic forecasting, I am adept at navigating complex financial landscapes. My ability to communicate effectively with diverse stakeholders, combined with my commitment to delivering exceptional service, has enabled me to build strong relationships, and contribute to team success. I am passionate about leveraging economic insights to inform policy development and strategic planning, ensuring sustainable growth and profitability. Astute Finance Accountant with experience in managing financial systems and budgets, conducting complex reports, and ensuring compliance with accounting regulations. Strengths lie in financial forecasting, corporate finance knowledge, and ability to work under pressure. Have consistently improved system efficiency and reduced financial discrepancies in previous roles.

Overview

8
8
years of professional experience

Work History

Customer Care and Sales Representative

Amal Real Estate & Construction
Garowe
10.2023 - Current
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer complaints and issues effectively, ensuring customer satisfaction.
  • Provide product information, guidance, and recommendations to customers.
  • Actively promote and sell products/services to both new and existing customers.
  • Identify customer needs and tailor solutions to meet those needs.
  • Achieve and exceed sales targets and performance goals.
  • Build and maintain strong relationships with customers to encourage repeat business.
  • Follow up with customers after sales to ensure satisfaction and address any further needs.
  • Maintain accurate records of customer interactions and sales transactions.
  • Update customer information in the database and track sales activities.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Participate in training sessions and team meetings to enhance product knowledge and sales techniques.

Human Resource Manager

Martisoor Hotel
Garowe
09.2023 - 10.2023
  • Develop and implement HR policies and procedures in compliance with labor laws and company values.
  • Oversee the recruitment and selection process, including job postings, interviews, hiring, and onboarding.
  • Manage employee relations issues, including conflict resolution, disciplinary actions, and grievance handling.
  • Monitor and evaluate performance management systems; guide supervisors in setting KPIs and conducting evaluations.
  • Design and coordinate training and development programs to build employee skills and career growth.
  • Maintain accurate employee records and HR databases (e.g., attendance, leave, payroll, contracts).
  • Ensure legal compliance by monitoring and implementing applicable HR policies and procedures.
  • Oversee compensation and benefits administration, and make recommendations for improvements.
  • Promote diversity, equity, and inclusion in the workplace.
  • Prepare HR reports and metrics for management review.
  • Act as a trusted advisor to management on HR-related matters and organizational development.

Finance Officer

Somali Relief and Development Action (SRDA)
Mogadishu
04.2023 - 07.2023
  • Maintained general ledger, accounts payable/receivable, and financial records.
  • Prepared monthly financial statements, including income statements and cash flow reports.
  • Reconciled bank accounts and monitored cash flow to support operational needs.
  • Processed invoices and payments, and maintained supplier relationships.
  • Supported the budgeting process and monitored expenditures against budgeted amounts.
  • Ensured compliance with donor regulations and prepared donor financial reports.
  • Assisted with internal and external audits and supervised junior finance staff.

Finance Assistant and Admin

Dalawi Consultancy and Training Services
Mogadishu
01.2023 - 03.2023
  • Supported the preparation of financial reports and documentation.
  • Assisted in bookkeeping, data entry, and account reconciliation.
  • Maintained grant and contract records and assisted with donor correspondence.
  • Administrative Roles:
  • Provided general office support, including scheduling and travel arrangements.
  • Managed inventory of office supplies and served as the point of contact for visitors.

Accountant

Hass Petroleum
Kampala
07.2021 - 12.2022
  • Prepared monthly sales and general ledger closings.
  • Managed daily expense cashbooks and reconciled ledger accounts.
  • Prepared income and expense statements monthly.
  • Reconciled accounts payable and receivable with station attendants.

Cashier

Dahabshiil Money Transfer
Kampala
01.2018 - 05.2021
  • Processed deposits, withdrawals, and money transfers.
  • Balanced daily cash transactions and resolved discrepancies.
  • Provided excellent customer service and maintained transaction records.
  • Prepared detailed financial reports for management review.

Education

Master of Economic Policy and Planning -

Kampala International University
Uganda
12.2023

Bachelor of Arts - Economics

Islamic University in Uganda
Kampala, Uganda
12.2019

Foundation Degree in Arts/Remedial Studies Certificate -

Islamic University in Uganda
Uganda
12.2016

General Certificate of Secondary Education (GCSE) -

Atlas Educational Center
Nairobi
12.2014

Skills

  • Financial management
  • Invoice processing
  • Budgeting
  • Financial analysis
  • Cooperating partners (CPs)
  • Payment processing
  • Service entry sheets (SES)
  • Procurement
  • Contract management
  • Service Outline Agreements (SOA)
  • Purchase orders (PO)
  • Spot checks
  • Training and capacity building
  • Compliance
  • GRIR (Goods Receipt/Invoice Receipt)
  • IPSAS (International Public Sector Accounting Standards)
  • Stakeholder coordination
  • Reporting
  • Invoice tracking systems (ITS)
  • Vendor management
  • Project closure
  • Payment verification
  • Fund utilization
  • Financial record keeping
  • Budget review
  • Customer relationship management
  • Product knowledge
  • Sales techniques
  • Market analysis
  • CRM software
  • Conflict resolution
  • Team collaboration
  • Data entry
  • Time management
  • Sales strategy development

References

  • Elmi Samatar
    E-mail: elmihs@unops.org
    ‪+251968683739‬
    ‪+254743340480‬

    Org: UNOPS (United Nations Office for Project Services)

    Postion: Technical Advisor

    Addis Ababa, Ethiopia
  • Abubakar, Manager, Amal Real Estate& Co, 0906795152, abubakar.abdi@amalrealestate.so
  • Mohamed Abdirahman Khalif, Field Coordinator, Dalawi Consultancy, Mogadishu, Somalia, +252 615 592 846, info@dalawi.net
  • Adan Abdi Ahmed, Area Manager, SRDA, Mogadishu, Somalia, +252 615 600 377, adanahmed85@gmail.com

Personal Information

Nationality: Somali

Timeline

Customer Care and Sales Representative

Amal Real Estate & Construction
10.2023 - Current

Human Resource Manager

Martisoor Hotel
09.2023 - 10.2023

Finance Officer

Somali Relief and Development Action (SRDA)
04.2023 - 07.2023

Finance Assistant and Admin

Dalawi Consultancy and Training Services
01.2023 - 03.2023

Accountant

Hass Petroleum
07.2021 - 12.2022

Cashier

Dahabshiil Money Transfer
01.2018 - 05.2021

Master of Economic Policy and Planning -

Kampala International University

Bachelor of Arts - Economics

Islamic University in Uganda

Foundation Degree in Arts/Remedial Studies Certificate -

Islamic University in Uganda

General Certificate of Secondary Education (GCSE) -

Atlas Educational Center

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SUMAYA MOHAMED WARSAME