TAJAI MARSON
Kingston
Summary
Client-focused Customer Service Representative with 6+ years experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond clients' original requests. Exhibits exceptional communication skills coupled with best-in-class service and support.
Overview
7
7
years of professional experience
Work History
Team Supervisor
Concentrix
11.2022 - 12.2024
- Monitor performance: Evaluate the work of team members and identify areas for improvement
- Provide coaching: Help team members develop their skills and improve their performance
- Create a positive environment: Foster a culture of open communication and collaboration
- Plan and organize: Schedule work assignments, set priorities, and allocate resources
- Enforce policies: Ensure that team members adhere to company policies and procedures
- Maintain a safe work environment: Establish and enforce standards to ensure the health and safety of team members
- Recommend discipline: When necessary, recommend or exercise discipline, promotion, or rewards
Customer Service Representative
Conduent Services Limited
12.2018 - 09.2022
- Company Overview: Humana Pharmacy, Aetna Health Group
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Alorica Jamaica Limited
05.2018 - 10.2018
- Process inbound and outbound call traffic
- Resolve clients’ queries by providing appropriate responses
- Identify customer needs based on case file
- Ensure customers’ files are properly updated
Education
High School -
Excelsior High School
01.2016
Community College - Caribbean Secondary Examination Council (CSEC)
Portmore Community College
01.2020
Skills
- High oral communication skills
- Performance improvement
- Staff training
- Motivational skills
- Innovation management
- Team scheduling
- Employee engagement
- Attention to detail
- Team supervision
- Documentation and reporting
- Overseeing daily activities
- Evaluating employee work
- Complaint resolution
Csec Results
I, II, II, III, II, II, III, III
Awards And Acknowledgements
- Distinction in Mathematics, 2015
- Certified Trainer by Heart/NSTA Trust
Timeline
Team Supervisor
Concentrix
11.2022 - 12.2024
Customer Service Representative
Conduent Services Limited
12.2018 - 09.2022
Customer Service Representative
Alorica Jamaica Limited
05.2018 - 10.2018
Community College - Caribbean Secondary Examination Council (CSEC)
Portmore Community College
High School -
Excelsior High School
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