Talissa Lucas Leutes Alves
Analyst
São Paulo,SP
Summary
Dynamic bilingual customer service professional with proven success at SAVI Cosméticos, enhancing sales revenue through exceptional relationship building and complaint handling. Skilled in data managing with Excel and fostering team collaboration, I consistently exceed targets while ensuring customer satisfaction and maintaining a positive work environment. Attentive Analyst with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Bilingual Customer Service Consultant
SAVI Cosméticos
01.2025 - 04.2025
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Sold 500 reais on average every day
Bilingual Customer Service Analyst
Global Hitss
12.2020 - 08.2023
- Conducted thorough root cause analyses for recurring issues, implementing preventive measures to minimize future occurrences.
- Increased first-call resolution rates by creating an extensive knowledge base for quick reference during interactions with customers.
- Answered constant flow of customer calls with minimal wait times.
- Improved overall team morale through open communication channels and fostering a supportive work environment.
- Demonstrated flexibility in handling varying workloads by adapting quickly under changing circumstances while maintaining focus on results.
- Escalation of managers and directors recognizing more complex or critical cases that cannot be solved at the initial support level. In these cases, I have climbed higher levels of expertise, ensuring that issues are addressed appropriately and with due urgency.
English Teacher
PBF
01.2019 - 07.2019
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
Office Assistant
RV Negócios
07.2017 - 07.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Expedited document processing with accurate data entry and timely filing.
Education
Bachelors - Data Science
Estácio
Guarulhos, Sao Paulo, Brazil 01.2025 - 12.2026
High School Diploma -
Colégio Farias Guarulhos
Guarulhos, Sao Paulo, Brazil 01.2014 - 12.2016
Skills
Complaint handling
Timeline
Bilingual Customer Service Consultant
SAVI Cosméticos
01.2025 - 04.2025
Bachelors - Data Science
Estácio
01.2025 - 12.2026
Bilingual Customer Service Analyst
Global Hitss
12.2020 - 08.2023
English Teacher
PBF
01.2019 - 07.2019
Office Assistant
RV Negócios
07.2017 - 07.2018
High School Diploma -
Colégio Farias Guarulhos
01.2014 - 12.2016
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