Tatiana Perez
Kissimmee, Florida
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Academy of Career Training
07.2024 - Current
- Coordinated appointment scheduling for clients and staff, optimizing daily workflow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented improved filing systems for client documents, enhancing retrieval efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Passenger Service Agent
Alliance Ground International
04.2023 - 05.2024
- Assisted passengers with check-in procedures, ensuring timely processing and compliance with airline regulations.
- Managed baggage handling, coordinating with ground crew to minimize delays and enhance service efficiency.
- Provided information on flight schedules, gate changes, and airport services to improve passenger experience.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction levels through effective communication.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
Licensed Cosmetologist
Magic Salon
07.2022 - 04.2023
- Collaborated with team members to optimize service efficiency during peak salon hours, ensuring prompt client service.
- Adapted quickly to new trends in cosmetology, consistently updating skills through ongoing education and training workshops.
- Demonstrated proficiency in product recommendations based on skin type and hair condition, contributing to improved client outcomes.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
Licensed Cosmetologist
Francis Beauty Salon
11.2020 - 07.2022
- Provided personalized hair and beauty consultations to clients, enhancing customer satisfaction and loyalty.
- Executed a variety of cutting, coloring, and styling techniques using industry-standard tools and products.
- Assisted in maintaining cleanliness and organization of salon workspace to ensure compliance with health regulations.
- Developed strong client relationships through effective communication and understanding of individual beauty needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
GED -
Florida Virtual School
Orlando, FloridaCosmetology License -
Academy of Career Training
Kissimmee, FloridaCosmetology License -
Southern Texas Career Academy
Mcallen, TexasSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Multi-line telephone systems
- Confidentiality handling
Accomplishments
Certificate of Completion
Certificate in Master Color
Cosmetology License
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Front Desk Receptionist
Academy of Career Training
07.2024 - Current
Passenger Service Agent
Alliance Ground International
04.2023 - 05.2024
Licensed Cosmetologist
Magic Salon
07.2022 - 04.2023
Licensed Cosmetologist
Francis Beauty Salon
11.2020 - 07.2022
GED -
Florida Virtual School
Cosmetology License -
Academy of Career Training
Cosmetology License -
Southern Texas Career Academy