Taylor Garcia
Managua,US
Summary
Accomplished professional with expertise in change management, product sales optimization, and dispute management. Demonstrates effective communication, stress management, and quality control analysis skills. Proficient in scheduling expertise, health and safety compliance, and first-aid certification. Known for stress tolerance and excellence in housekeeping performance evaluation.
I offer strong interpersonal and communication skills, and I can ensure smooth and welcoming client experiences. Knowledgeable about customer service principles and adept at problem-solving in fast-paced environments. Ready to use and develop customer service, organisational, and multitasking skills in environmental role.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
HSKS (Housekeeping Supervisor)
Royal Caribbean International
Miami, Florida
03.2007 - Current
- Managed employee attendance to ensure team discipline
- Identified risks and implemented proactive mitigation measures
- Monitored supply levels to prevent shortages and ensure manufacturing schedules
- Directed work of laborers and specialist team members to produce quality results.
- Managed daily operations to increase productivity.
- Resolved customer complaints promptly, resulting in increased customer satisfaction rates.
- Maintained a team-oriented atmosphere with open communication and quick conflict resolution.
- Conducted performance appraisals with employees for career development discussions.
- Improved team efficiency by implementing new scheduling practices.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Provided constructive feedback to staff for improved performance levels.
Education
SVQ Level 3 -
Universidad Huracan
Bluefields 02.1998 - 12.2002
SVQ Level 5 - Customers Services Representative
Sitel University
Nicaragua,Managua 05.2002 - 05.2004
Skills
- Change management
- Product sales optimisation
- Dispute management
- Effective communication
- Stress management
- Quality Control Analysis
- Scheduling expertise
- Health and Safety Compliance
- First-aid certified
- Stress tolerance
- Housekeeping performance evaluation
Languages
English
Advanced
Spanish
Native
Portuguese
Upper intermediate
Affiliations
- Demonstrates a commitment to community and teamwork,
- Indicates creativity and attention to detail.
- Shows adaptability and cultural awareness.
- Displays creativity and discipline.
Certification
Certification of Customer Service, Motivating Work Teams Certification ,Introduction to Scrum Master Profession
Timeline
HSKS (Housekeeping Supervisor)
Royal Caribbean International
03.2007 - Current
SVQ Level 5 - Customers Services Representative
Sitel University
05.2002 - 05.2004
SVQ Level 3 -
Universidad Huracan
02.1998 - 12.2002
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