Tereza ARRUDA
Guarapuava
Summary
Dedicated communicator professional with a international background such as Brazil, USA and United Kingdom.
Associated with a willingness to have the knowledge of other cultures on the professional aspect as much as the cultural aspect.
Beside my bachelor formation, i have a insight of the english language, proven by the courses that i intended: Advanced English -Nottingham, England by British Council and as well in San Diego, USA in Proficient English focus on the Bussines area.
Great knowledge in speaking, conversing, introducing a product or a service to a client. Added to that, i have many skills associated with my international experience and others related to my formation.
Overview
13
13
years of professional experience
Work History
General Assistant
Respirare Health Clinic
04.2021 - 03.2023
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.
- Responded to telephone, email and in-person customer inquiries.
- Scheduled routine site maintenance and repair activities to avoid office disruptions.
Social Media Manager
Hostelling Internacional USA
11.2018 - 03.2019
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Client Service and Plannig
Gates Advertising Agency
05.2017 - 08.2018
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Social Media Manager Intern
Agency Faculdade Campo Real
01.2013 - 12.2013
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Evaluated analytics to track campaign success and identify improvement opportunities.
- Created engaging content to catch attention of potential customers.
- Researched relevant industry trends to develop engaging, topical social media content.
- Assisted team with various marketing projects that would engage new leads and potential customers.
Salesperson
Estádio Joaquim Américo Guimarães
01.2010 - 12.2010
- Managed customer from initial contact to closing with attention to detail to build loyalty.
Education
Diploma - English Proficiency
Strafford House Internacional
San Diego, USA01.2019
Associate of Applied Science - Sales And Marketing Education
University Positivo
Curitiba01.2018
Diploma - Advanced English
ILS ENGLISH
Nottingham, EN09.2011
Skills
- Customer Relationship Management
- Departmental Support
- Knowledge in Sales and Customer Service
- Determination and persistence to achieve goals
- Good interpersonal relations for team work
- Knowledge in Social Media
- Bilingual
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Beginner (A1)
French
Elementary (A2)
Timeline
General Assistant
Respirare Health Clinic
04.2021 - 03.2023
Social Media Manager
Hostelling Internacional USA
11.2018 - 03.2019
Client Service and Plannig
Gates Advertising Agency
05.2017 - 08.2018
Social Media Manager Intern
Agency Faculdade Campo Real
01.2013 - 12.2013
Salesperson
Estádio Joaquim Américo Guimarães
01.2010 - 12.2010
Diploma - English Proficiency
Strafford House Internacional
Associate of Applied Science - Sales And Marketing Education
University Positivo
Diploma - Advanced English
ILS ENGLISH
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