Thais Cauduro Dantas Cerqueira
High Point NC
Summary
I have over 10 years of experience in technology companies, with a focus on team management, customers, projects, and products. In recent years, I have worked to continuously deliver results for both the company and customers, serving as a manager for a team of around 40 people, including software developers, project manager and product owners.
I love working with people.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Grupo BlendIT
01.2021 - 08.2023
- IT Manager;
- As the IT Manager, my team consisted of about 40 people (Developer, PM, QA, UI....);
- Work with software project.
- I was responsible for the implementation of the Agile methodology (SCRUM)
- Software estimation ( function points, Budget Estimation, Analogous Estimation)
- Attended staff and client meetings and served as liaison to manage operations for account.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated and led internal and external site team meetings.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Coordinated new hire recruitment, training and development.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
Project Manager Team Leader
TD Consultoria
07.2017 - 12.2019
- Companies (4 results and Shankya).
- Work with Scrum and software projects;
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers and customers on project budget, progress and technical problems.
- Manage the verified quality of deliverables and ensure conformance to specifications before submitting to clients
Senior Project Manager
Sofhar
07.2017 - 10.2018
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
PMO Coordinator
FORBIZ
04.2015 - 07.2017
- Process mapping ( AS IS/TO BE).
- Project estimation.
- resented analytical documentation to [Type] clients, translating complex studies into universally comprehensible language.
Project Manager
Digitro Tecnologia
03.2008 - 04.2015
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- IT Projects.
Education
Master of Science - Software Engineering
FIAP
Brazil07.2023
MBA - Project Management
SENAC TI
Brazil03.2013
BBA - Business Administration
Borges De Mendonça
Brazil12.2010
Skills
- Certified: PMP and CSM
- Development Management
- Client Base Retention
- Project Implementation
- Project Planning
- Resource Management
- Client Meetings
Certification
PMP
CSM
Timeline
Service Delivery Manager
Grupo BlendIT
01.2021 - 08.2023
Project Manager Team Leader
TD Consultoria
07.2017 - 12.2019
Senior Project Manager
Sofhar
07.2017 - 10.2018
PMO Coordinator
FORBIZ
04.2015 - 07.2017
Project Manager
Digitro Tecnologia
03.2008 - 04.2015
Master of Science - Software Engineering
FIAP
MBA - Project Management
SENAC TI
BBA - Business Administration
Borges De Mendonça
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