Thais Fernandes
Vienna
Summary
Dynamic professional passionate about driving business strategy, project management, and digital transformation. Proven track record in leading cross-functional initiatives, learning programs, engagement strategies, and process redesign projects by leveraging agile methodologies, design thinking, and innovative digital tools to achieve measurable outcomes. Expertise in facilitation, stakeholder management, and experience design fosters the creation of inclusive, efficient, and future-ready workplaces where individuals and organizations thrive. Committed to delivering impactful solutions that align with organizational goals and enhance overall performance.
Overview
15
15
years of professional experience
Work History
Project Manager Global Workplace Experience
Dynatrace
Vienna, AT
02.2026 - Current
- Designed and implemented project plans that effectively synchronized resources with strategic goals and stakeholder requirements.
- Conducted comprehensive risk assessments to pinpoint challenges and devise proactive mitigation plans.
- Coordinated stakeholder communication strategies to ensure transparency and deliver timely updates during project execution.
- Oversaw multiple projects concurrently by prioritizing tasks based on urgency, resource availability, and alignment with organizational objectives.
- Implemented communication strategies to foster team collaboration, driving successful project outcomes.
Employee Experience Manager - Focus Digitalization
Austrian Airlines
Vienna, AT
02.2023 - 02.2025
- Redesigned HR processes to improve efficiency and deliver a smoother employee and candidate journey.
- Collaborated with IT and HR to develop user-friendly HR digital platforms with SAP and SuccessFactors.
- Drove HR transformation roadmap, aligning future of work initiatives with employee experience goals.
- Facilitated workshops and trainings to support organizational change and HR process adoption.
- Applied Design Thinking and Agile project management for HR innovation initiatives.
Head of People Science/HR Product
Pin People
Remote
09.2021 - 03.2022
- Led employee experience projects, analyzing engagement, onboarding, offboarding, diversity, and candidate experience data.
- Designed and delivered training programs for employees, leaders, and external clients on engagement and culture transformation.
- Served as spokesperson at HR/Employee Experience events, representing the company and sharing insights with international audiences.
- Partnered with the Data Science team to develop HR products and MVPs focused on measuring and improving engagement.
- Built and managed the product roadmap.
Employee Experience Specialist
Pin People
Remote
10.2020 - 08.2021
- Created and executed employee motivation and engagement projects using service design and gamification.
- Partnered with client organizations to diagnose challenges and co-design customized engagement and leadership programs.
- Delivered leadership development workshops and engagement-focused training for clients’ HR and leadership teams.
- Collected and analyzed feedback to refine and improve program outcomes.
Project Manager (freelance)
nw2 - new ways of working
03.2019 - 10.2019
- Led a team motivation and employee engagement project using Agile methodology, service design, and design thinking.
- Managed the full project cycle – from diagnosing client challenges to designing and implementing tailored solutions.
- Developed and launched a gamification program to boost engagement and a leadership development initiative to strengthen team performance.
Product Owner
WizCO
Brasília
03.2018 - 02.2019
- Designed and implemented a new Applicant Tracking System (ATS), redesigning the recruitment process around the candidate journey and user experience (UX).
- Defined product vision, roadmap, and OKRs, aligning them with business goals and HR digital transformation strategy.
- Managed the product backlog, coordinated sprints, and prioritized features based on stakeholder needs and data insights.
- Set and tracked KPIs such as time-to-hire, process efficiency, system adoption rate, and candidate satisfaction to measure impact.
- Gathered and analyzed user feedback to drive continuous improvement and ensure alignment with OKRs.
- Collaborated with cross-functional teams (developers, UX designers, HR operations) to optimize system performance, integration, and scalability.
- Facilitated training for recruiters and managers, achieving high adoption rates and improved recruitment experience.
- Monitored performance dashboards, using data to guide iterations and enhance both recruiter and candidate experiences.
WizCO
Brasília
05.2017 - 02.2018
- Led end-to-end HR process redesign projects (payroll, recruitment, performance management), ensuring efficiency, compliance, and user-centered outcomes.
- Applied project management methodologies to plan, execute, and monitor HR initiatives, aligning timelines, resources, and deliverables with business goals.
- Developed employee personas to inform the design of HR innovation initiatives and improve employee experience.
- Supported and co-facilitated leadership training and HR workshops, promoting collaboration and a culture of continuous improvement.
- Introduced agile and design thinking practices into HR projects to enhance flexibility, engagement, and impact.
Project Consultant
EloGroup
Brasília
10.2016 - 04.2017
- Led process redesign and optimization projects for public organizations, driving strategic improvements and operational efficiency.
- Managed full project life-cycle, from diagnostic workshops and stakeholder alignment to implementation and post-project evaluation.
- Facilitated workshops to assess current processes, identify bottlenecks, and co-create actionable solutions with senior stakeholders.
- Delivered strategic recommendations and supported decision-making at the executive level to ensure sustainable organizational change.
Administrative Assistant
CNM
Brasília
03.2015 - 09.2016
- Managed full-cycle HR processes, including recruitment, onboarding, and performance management, ensuring alignment with organizational goals and talent strategies.
- Supported strategic planning initiatives, contributing to the development of the Balanced Scorecard and key business performance indicators.
- Coordinated internal communication and engagement programs, promoting alignment between leadership and teams across the organization.
- Planned and executed the annual company event to present business results and strategic priorities, engaging employees and leadership in future direction.
- Collaborated with senior management to translate business objectives into actionable initiatives that fostered a performance-driven culture.
Trade-Marketing Intern
TIM
Brasília
11.2013 - 07.2014
- Supported sales training programs by coordinating materials, logistics, and post-training feedback to enhance team performance.
- Conducted competitor and market analysis to identify trends, pricing strategies, and promotional opportunities.
- Assisted in planning and executing trade marketing events and product activation, ensuring brand visibility and alignment with sales objectives.
Business Consultant
AD&M Junior Enterprise
Brasília
04.2011 - 10.2013
- Led HR-related projects, including recruitment, training programs, and employee recognition initiatives.
- Mapped and redesigned HR and business processes to improve efficiency, consistency, and employee experience.
- Facilitated workshops and stakeholder meetings to gather requirements, diagnose issues, and co-create solutions.
- Implemented process improvements that aligned with the client's strategy and supported business goals.
Education
Msc - Business Administration and Management
Kirkwood Community College
Cedar Rapids02-2014
MBA - Strategic Management and UX Design
ESPM - Escola Superior de Propaganda e Marketing
São Paulo06-2020
BS - Business Administration and Management
University of Brasilia
Brasília12-2014
BS - Business Administration and Management
Kirkwood Community College
Cedar Rapids02-2014
Skills
- Organizational change management
- Project Management
- Employee Experience
- Process optimization
- Data analysis
- Client relationship building
- Cross-functional collaboration
- Agile project management
- User experience analysis
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Italian
Intermediate (B1)
German
Elementary (A2)
Timeline
Project Manager Global Workplace Experience
Dynatrace
02.2026 - Current
Employee Experience Manager - Focus Digitalization
Austrian Airlines
02.2023 - 02.2025
Head of People Science/HR Product
Pin People
09.2021 - 03.2022
Employee Experience Specialist
Pin People
10.2020 - 08.2021
Project Manager (freelance)
nw2 - new ways of working
03.2019 - 10.2019
Product Owner
WizCO
03.2018 - 02.2019
WizCO
05.2017 - 02.2018
Project Consultant
EloGroup
10.2016 - 04.2017
Administrative Assistant
CNM
03.2015 - 09.2016
Trade-Marketing Intern
TIM
11.2013 - 07.2014
Business Consultant
AD&M Junior Enterprise
04.2011 - 10.2013
BS - Business Administration and Management
University of Brasilia
MBA - Strategic Management and UX Design
ESPM - Escola Superior de Propaganda e Marketing
Msc - Business Administration and Management
Kirkwood Community College
BS - Business Administration and Management
Kirkwood Community College