Thalys Fereira Engel

Responsible for overseeing all personnel assigned to the designated bar, ensuring smooth and efficient bar operations. Supervises hospitality services provided to guests, and manages both the opening and closing procedures of the bar. Ensures all cleanliness and sanitation standards are met in accordance with USPH (United States Public Health) protocols.

Key responsibilities include:

• Leading and supervising bar staff to maintain high service standards.
• Monitoring bar setup, operation, and closing activities.
• Enforcing hygiene and sanitation compliance per USPH regulations and HACCP protocol.
• Conducting inventory checks and managing documentation such as:
  Customs Declarations
  Log Books
  Cargo Requisitions (bottles and supplies)

Transfer form

Supported the bartender in charge with bar setup and cocktail preparation during opening hours. Took responsibility for managing bar stock, ensuring supplies were well-maintained and readily available. Helped oversee bar waitstaff to ensure smooth and professional service. Ensured cocktail consistency by strictly following the company’s recipe manual. Committed to delivering high-quality hospitality service and maintaining company standards at all times.

• Closed out cash register and prepared cashier report at close of business.
• Increased bartender productivity by prepping garnishes, glassware, ice, mixing tools, and other essential items before peak hours.
• Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
• Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.

• Responsible for the overall organization and operation of both the front and back of the bar.
• Executes efficient opening and closing procedures, ensuring all tools, inventory, and systems are properly set up and shut down.
• Maintains high standards of cleanliness and hygiene throughout the bar area.
• Strong knowledge of ingredients and drink recipes for preparing a wide range of classic and signature cocktails.
• Familiar with bar tools and equipment, including the correct use of glassware for specific cocktails.
• Delivers excellent customer service, ensuring guest satisfaction and a welcoming bar atmosphere.
• Experience in managing bar staff, including task delegation, training, and maintaining team productivity during service.

• Perform operational, strategic, and commercial functions related to event management.
• Prepare budgets for event spaces, ensuring cost-efficiency and alignment with client needs.
• Organize and operationalize events, overseeing all logistical aspects from setup to execution.
• Achieve revenue goals across Food & Beverage (F&B), equipment rental, room hire, and lodging.
• Oversee operational services, including coffee breaks, breakfasts, buffets, and plated or stacked lunches.
• Supervise cocktails and receptions, ensuring the smooth execution of events and client satisfaction.
• Utilize the Opera System for event planning, management, and operational coordination.
• Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
• Participated in pre-event planning meetings, providing input on event themes and strategies for success.

• Perform nightly audit functions and generate conference and financial reports
• Handle document printing and ensure smooth overnight operations
• Coordinate hotel arrangements and maintain service guarantees
• Resolve issues that may arise during night shifts
• Provide leadership to the overnight team
• Possess basic knowledge of maintenance and supervise ongoing maintenance tasks in the hotel
• Support front desk operations, including check-in, check-out, walk-ins, and guest service
• Utilize the Opera PMS (Property Management System) effectively for all relevant tasks

Experience in customer service and decision-making, including check-in, check-out, walk-ins, and reservations.
Performed audit duties as the manager on duty, with responsibilities in team leadership and use of the CMNET system.
Gained experience with trousseau assembly in UHS, storage procedures, and providing basic hotel maintenance services.