Summary
Overview
Work History
Education
Skills
Experience And Skills
Certification
Languages
Timeline
Generic

THÂMARA DIAS SILVA

Summary

Driven and responsible worker looking for an opportunity to apply my team support skills and excellent customer service abilities to an opportunity that will allow me to gain experience and grow in a retail environment. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Amazon Fulfillment Center

Amazon
09.2018 - Current
  • Received, sorted and processed incoming orders in a timely manner.
  • Inspected items for damages prior to shipment.
  • Loaded and unloaded pallets with the use of a forklift.
  • Packed items into boxes according to customer requirements.
  • Reported any discrepancies between orders and shipments to supervisors.
  • Operated various material handling equipment such as scanners, conveyors, lifts.
  • Ensured all safety protocols were followed during operations in the warehouse.
  • Collaborated with other associates to ensure efficient workflow throughout the day.
  • Processed returned items according to company policies and procedures.
  • Communicated effectively with team members about tasks assigned.
  • Utilized computer systems to track shipments and update data accurately.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Achieved productivity and accuracy standards to meet company guidelines.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Confirmed items picked for orders by keying codes into system.
  • Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
  • Limited damage to products and orders by using care when choosing items.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Operated forklift and pallet jack to transport heavy loads.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Placed products on conveyors for final wrapping and shipment.
  • Tracked outgoing orders to provide shipping status to customers.

House Cleaner

Self
09.2013 - Current
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Emptied wastebaskets and replaced liners.
  • Polished metal fixtures in kitchen and bathroom areas.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Disinfected kitchen utensils like cutting boards and knives after use.
  • Swept patios or decks of debris or leaves with a broom or blower.
  • Applied waxes to woodwork or tile floors for protection against wear-and-tear.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Room Attendant/Minibar

The Nines Hotel/Marriott International
05.2017 - 11.2017
  • Provided guests with a fully stocked and well maintained minibar on a consistent basis throughout their stay
  • Stocked the minibar cart with the necessary items in order to maintain the per level on a daily basis.
  • Restocked the minibars, charged the guest for the items they consumed, did storeroom duties.
  • Worked in the minibar office.
  • Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
  • Assisted other departments with special projects when asked by the supervisor or manager.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.
  • Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Trained newly hired room attendants on company policies and customer service techniques.
  • Communicated with maintenance team on damages to repair.
  • Demonstrated very good communication skills, leadership and quality customer service
  • Maintained complete knowledge of all items stocked in minibars
  • Ensured guest satisfaction with properly stocking necessary items needed in rooms and keeping a polite and upbeat attitude whenever dealing with any guests.
  • Ensured rotation of all minibar products
  • Maintained, tracked and completed daily worksheet of mini bar stock.

Education

No Degree - Nursing

Florence Nightingale Nursing School
Anápolis, Brazil

High School Diploma -

Colégio Estadual Rotary Donana
Anápolis, Brazil

Skills

  • Excellent communication skills
  • Ability to learn new skills quickly
  • Work well in a team environment
  • Take responsibility for completion and quality of work
  • Adaptable and proactive
  • Strong interpersonal skills
  • Detail-oriented
  • Able to multi-task effectively in a fast-paced environment
  • Work well independently with minimal supervision
  • Fluency in Portuguese
  • Proficiency in problem solving
  • Interdepartmental Communication
  • Warehouse Operations

Experience And Skills

  • Microsoft Certified in Word, Excel, Internet, and PowerPoint
  • Experience working independently to complete assignments with little supervision
  • Effective time management to complete tasks within a tight timeframe and ability to prioritize duties
  • Collaborate with fellow employees in order to assist customers and provide superior customer service
  • Quickly learned new skills and operation of equipment
  • Promoted a safe working environment by safely operating equipment and communicating effectively with co-workers
  • Accounted for supplies, utilized resources economically, and tracked inventory of supplies

Certification

Certification - Introduction to Criminal Law

Languages

Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Amazon Fulfillment Center

Amazon
09.2018 - Current

Room Attendant/Minibar

The Nines Hotel/Marriott International
05.2017 - 11.2017

House Cleaner

Self
09.2013 - Current

No Degree - Nursing

Florence Nightingale Nursing School

High School Diploma -

Colégio Estadual Rotary Donana

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THÂMARA DIAS SILVA