Analytical and results-driven Project & Program Manager with 10+ years of experience leading strategic initiatives in operations, quality, and marketing across global tech companies and startups. Skilled in data analysis, process improvement, and KPI-driven execution, with a proven record of launching programs that boost efficiency, retention, and ROI. Experienced in managing cross-functional teams across Portuguese, English, and Spanish environments. Passionate about transforming insights into actionable strategies that enhance performance and stakeholder value.