THAMIRES DE OLIVEIRA
Osasco,SP
Resumo do currículo
Analytical and results-driven Project & Program Manager with 10+ years of experience leading strategic initiatives in operations, quality, and marketing across global tech companies and startups. Skilled in data analysis, process improvement, and KPI-driven execution, with a proven record of launching programs that boost efficiency, retention, and ROI. Experienced in managing cross-functional teams across Portuguese, English, and Spanish environments. Passionate about transforming insights into actionable strategies that enhance performance and stakeholder value.
Visão geral
13
13
years of professional experience
Histórico profissional
Quality Manager – LATAM Ops
UBER
Sâo Paulo, SP
04.2023 - 05.2025
- Spearheaded LATAM quality program, driving 20% increase in delivery partner reactivation and achieving positive ROI of 1.15%.
- Led root-cause analyses and continuous improvement initiatives, generating insights for fraud prevention, safety, and product development.
- Created SOPs & training materials, standardizing quality operations across the region.
- Managed a 200+ person multilingual team, ensuring high operational standards during migration.
Strategy & Operations Manager
UBER
São Paulo, São Paulo
06.2022 - 04.2023
- Developed initiatives with global stakeholders to enhance quality, supply engagement, and earnings.
- Defined and managed performance metrics (CSAT, NPS, Retention, Churn), improving operational excellence.
- Improved supply acceptance rate by 15% and eliminated compensation payment errors.
Quality Program Manager
Cornershop by Uber
São Paulo, São Paulo
10.2020 - 05.2022
- Designed and implemented Brazil’s quality program, hiring & training 40+ professionals.
- Introduced KPIs and OKRs that improved team output by 30% and performance by 40%.
- Executed 5+ global initiatives through MVP and A/B testing, ensuring scalable improvements.
Marketing Coordinator / Operations & Strategic Rol
PEIXE URBANO
São Paulo, São Paulo
02.2020 - 05.2020
- Coordinated B2C campaigns to boost retention and customer base reactivation.
- Aligned operations with long-term profitability goals, improving stakeholder satisfaction.
Sr. Strategic Planning / Analyst / QA Roles
Groupon
São Paulo, São Paulo
07.2012 - 02.2019
- Led “Deal Book” project, creating sales KPIs and pricing models to optimize offer structures.
- Standardized operations with US HQ, creating a global QA report (BSD methodology) adopted company-wide.
- Revamped processes that increased productivity by 30% and improved revenue outcomes.
Habilidades e competências
- Project & Program Management
- Data Analysis & KPI Management
- Process Improvement & Quality Management
- Cross-Functional Collaboration & Stakeholder Engagement
- Strategic Planning & Change Management
- Trilingual: Portuguese, English, Spanish
Idiomas
Português
Língua materna
Inglês
Avançado
C1
Espanhol
Avançado
C1
Key Achievements
- +20% Delivery Partner Reactivation across LATAM through quality program redesign.
- +30% Productivity Gain by revamping processes and implementing new protocols.
- +40% Performance Improvement in local teams through KPI/OKR-driven quality strategy.
- 15% Boost in Supply Acceptance Rate by aligning compensation with quality KPIs.
- Positive ROI of 1.15% achieved on LATAM quality initiatives.
- Designed and scaled 5+ global quality initiatives using MVP & A/B testing.
Linha do tempo
Quality Manager – LATAM Ops
UBER
04.2023 - 05.2025
Strategy & Operations Manager
UBER
06.2022 - 04.2023
Quality Program Manager
Cornershop by Uber
10.2020 - 05.2022
Marketing Coordinator / Operations & Strategic Rol
PEIXE URBANO
02.2020 - 05.2020
Sr. Strategic Planning / Analyst / QA Roles
Groupon
07.2012 - 02.2019