THAMIRIS VIEIRA
London
Summary
Motivated and adaptable professional with experience in administrative support, customer service, and fast-paced environments. Strong organizational, communication and problem-solving skills, with experience managing documentation, maintaining accurate records and providing efficient administrative support. Detail-oriented, proactive, reliable and committed to providing excellent service and ensuring smooth day-to-day operations.
Overview
9
9
years of professional experience
Work history
Waitress
SHANGHAI ME
LONDON
2025.06 - Current
- Provides warm, welcoming service while delivering consistent quality and ensuring high customer satisfaction through prompt, efficient service.
- Guides guests through menus using detailed knowledge of dishes and ingredients.
- Processes cash transactions and completes end-of-day accounting with accuracy.
- Follows food hygiene and safety procedures in line with requirements.
- Handles customer complaints with tactful resolution to restore satisfaction.
Waitress
The Rex Rooms
London
2025.02 - 2025.06
- Provided high-level cocktail and bottle service, supporting VIP table satisfaction.
- Delivered personalised service to VIP guests at tables throughout service.
- Maintained an energetic, professional demeanour while multitasking under pressure.
Waitress
Tramp (Jermin ST) Limited
London, UK
2024.09 - 2024.12
- Achieved customer satisfaction by providing exceptional service in taking and delivering cocktail orders.
- Performed with professionalism and focus on quality at all times.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Payroll and Personnel Analyst
Regra Logistica em Distribuicao LTDA
Goiania, Brazil
2020.01 - 2022.10
- Management of company's employment-related processes, including new hire onboarding, contract terminations, payroll, employee benefits and vacation administration.
Law office assistant
Regra Logística em Distribuição LTDA
Goiânia, Brazil
2019.03 - 2019.12
- Drafted and submitted legal documents to senior staff for review and approval
- Managed client files with highest levels of confidentiality and discretion
- Built positive client relationships to increase satisfaction and retention
Receptionist
Regra Logística em Distribuição LTDA
Goiânia, Brazil
2018.10 - 2019.03
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Solved administrative and customer service issues with knowledgeable assistance and friendly support
- Answered and helped resolve enquiries from clients, vendors and general public
- Kept reception area clean and neat to give visitors positive impression of the company
- Delivered front of house duties with warm and professional manner
Telemarketing agent
BTCC Conexão Cliente
Goiânia, Brazil
2017.03 - 2018.06
- Answered customer enquiries with excellent customer service skills
- Handled high call volumes with accuracy and efficiency for optimum productivity
- Handled customer queries focused on first-call resolution
- Recorded customer information and interactions
Education
Bachelor of Laws - Law
UNIP - Universidade Paulista
Goiânia, Goiás, BrazilWindows Office - Information, Technology
SENAC
Goiania, GoiasSkills
- Communication Skills
- Administrative Support
- Microsoft Office Suite
- Email Management
- Document Management
- Problem Solving
- Attention to Detail
- Teamwork
- Customer Service
- Guest Relations
Languages
Portuguese
Native
English
Fluent
Spanish
Beginner
Timeline
Waitress
SHANGHAI ME
2025.06 - Current
Waitress
The Rex Rooms
2025.02 - 2025.06
Waitress
Tramp (Jermin ST) Limited
2024.09 - 2024.12
Payroll and Personnel Analyst
Regra Logistica em Distribuicao LTDA
2020.01 - 2022.10
Law office assistant
Regra Logística em Distribuição LTDA
2019.03 - 2019.12
Receptionist
Regra Logística em Distribuição LTDA
2018.10 - 2019.03
Telemarketing agent
BTCC Conexão Cliente
2017.03 - 2018.06
Bachelor of Laws - Law
UNIP - Universidade Paulista
Windows Office - Information, Technology
SENAC