Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic
Thiago Boccio

Thiago Boccio

São Paulo

Summary

  • AI Innovation & Development
  • Built intelligent Python-based agents using Retrieval-Augmented Generation (RAG) to improve internal documentation systems
  • Delivered precise, context-aware responses that streamlined knowledge access for internal teams Leadership at Podium
  • Lead the Integrations Platform, CRM, and Leads teams
  • Oversee a platform supporting 100+ integrations and processing billions of records monthly
  • Cultivate high-autonomy environments focused on innovation and impactful customer outcomes Cloud & Infrastructure Expertise
  • Led Azure migration and claims system modernization projects at WEX
  • Delivered scalable, cloud-native solutions and smooth infrastructure transitions Technical Proficiencies
  • Experienced with .NET, Azure DevOps, and engineering management
  • Focused on growing high-performing teams and driving technical excellence

Overview

12
12
years of professional experience

Work History

Software Engineering Manager

Podium
Lehi, Utah
12.2024 - Current
  • Led the Integrations Platform, CRM, and Leads teams, managing 12 engineers across the U.S. and Brazil.
  • Developed and maintained a robust platform supporting 100+ integrations, handling billions of records monthly.
  • Empowered teams with high autonomy to deliver customer value efficiently, fostering innovation and quick decision-making.
  • AI Agent Development & Documentation Intelligence: Built sophisticated Python-based AI agents leveraging RAG (Retrieval-Augmented Generation) architecture with LangChain and OpenAI LLMs to create intelligent documentation systems. These agents ingest complex internal application documentation and provide accurate, contextual responses to user queries, significantly improving knowledge accessibility and reducing support overhead.
  • Customer Service Automation: Implemented AI-powered customer response systems using n8n workflow automation combined with RAG technology. These solutions automatically generate consistent, standards-compliant responses to customer inquiries, ensuring brand consistency while dramatically improving response times and operational efficiency.
  • Technical Stack: Proficient in Python AI development, LangChain framework, OpenAI API integration, RAG implementation, n8n automation, and enterprise AI system deployment. Focused on creating production-ready solutions that deliver measurable business value through intelligent automation.

Software Engineering Manager

WEX
Maine
07.2024 - 02.2025
  • Leading 3 teams, with a total of 15 software engineers from 5 different countries, 11 reporting directly and 4 indirectly to me through a team lead. We were able to work on a couple of interesting projects that include:
  • Azure Migration, where we had to deploy, adjust, configure and test several applications that were migrated from on prem servers to Azure infrastructure. Tasks in this project would include configuring IIS on the new servers, adjusting YAML files/pipelines to deploy the application, automating testing with test suites in ReadyAPI, troubleshooting issues reported by partners, etc.
  • Claims submission modernization, which means the migration of a windows forms based application to a web based application, supported by APIs and Microservices, using Containers, Redis, oAuth2, etc.
  • Decoupling efforts, to break down a monolithic repo which has more than 500 projects, to become 50ish independent repos/domains. To be able to become "decoupling pros" we had to work on proofs of concept, map the decoupling process, and also map the communication process to let everyone in the company know about timelines and risks involved.
  • Maintenance of legacy applications in general to leverage their technologies while solving issues that impacted Production.

Tech Lead Manager

WEX
10.2022 - 07.2024
  • Tech lead working with mixed team in the US (central time zone) and Brazil. Responsible for guiding the devs and receiving/understanding the requests from the business areas using agile methodology. Main goal for the years 2022~23: Migrating the Monolith system to a distributed architecture.

Technical Lead

SKY Brasil
São Paulo Area
09.2019 - 03.2022
  • Tools:
  • Visual Studio 2013~2019
  • BitBucket/SourceTree
  • Jenkins
  • Oracle
  • RabbitMQ
  • Bizagi/Draw.io
  • Activities:
  • Technical leadership of projects using Microsoft, Oracle and AWS tools.
  • Technical analysis of solutions.
  • Monitoring of deliveries from the software factory.
  • Definition of technical guidelines for the team.
  • Backlog structuring.
  • Design of new solutions to improve existing applications.
  • Projects (more than 20 projects delivered since 2019, 3 listed bellow):
  • In attendance to the Intelligence Management Area:
  • I led the project of Smart Offers, to improve the result of retention cells and collection of the call center, through the integration of the flow of offers with the SAS RTDM tool, able to analyze the profile of customers and suggest the offers or products with greater assertiveness. During this project I had to guide over 10 analysts to perform the tasks needed.
  • Technical summary of the project: MVC application consuming Oracle OSB/ SOA and API from partners.
  • In attendance to the Churning area:
  • I executed credit limit table design, to reduce the risk of fraud in granting credit to customers, through a flow of jurisdiction that requires approval from superiors to complete the process.
  • Technical summary of the project: MVC application consuming Oracle OSB/ SOA, with confidential information replicated through Oracle Golden Gate.
  • In attendance to the Supply Chain area:
  • I executed a project to correctly frame the materials used in customer service, in their respective categories, so that inventory replacement control was done correctly.
  • Technical summary of the project: DTS (SQL-Server)

Senior System Analyst

Liberty Seguros Brasil
01.2014 - 09.2019
  • Tools:
  • Visual Studio 2013 ~ 2017
  • C#/VB.Net 3.5 ~ 4.5
  • ADO.Net/Entity Framework
  • Oracle 11 ~ 12
  • SQL Server 2015
  • Bamboo (CI/CD)
  • TFS/SVN
  • PowerShell (Amazon CLI)
  • Types of projects:
  • Windows Service
  • Console Application
  • WCF
  • WebAPI
  • ASP.Net Web Application (jQuery, JSON)
  • MVC (jQuery, JSON)
  • Activities:
  • Technical leadership, maintenance and evolution of legacy systems.
  • In RH service:
  • I led an international project to migrate the payroll system from Brazil to USA, following up the activies of 3 senior analysts to develop the integration between the 2 systems. I have represented the Brazil technical team in english meetings related to analysis, development and testing, to validate the solution.
  • I had to map the activities needed after the acquisition of a new company to the group, in order to make those new employees to access Liberty corporate systems.
  • I implanted a system to execute the performance evaluation of the employees.
  • In Commercial Lines service:
  • I have attended to a project using Agil to develop new features to the locatcia bail quotation system, being responsible for the development of the real estate registration form, and the routine to control the workflow of quotations.
  • In Financial services:
  • I have acted in the maintenance and improvement of legacy systems, also being responsible for loading financial indexes.
  • In Production Planning services:
  • I have developed the module of Affinity Accounts,to enable the expansion of the company with partnerships.
  • I have developed improvements on broker and insured registration forms.
  • I have acted attending to tickets to maintain legacy systems.

Education

Mechanical Engineering

Universidade Anhembi Morumbi
01.2015

Software Development

UNIBTA - Centro Universitário
01.2012

Project Management

Projetizado
01.2011

Data Processing

Colégio Módulo Paulista
01.2006

Skills

  • Artificial Intelligence (AI)
  • Python (Programming Language)
  • NET Framework (C#)
  • Software development life cycle
  • Technical leadership
  • Software architecture

Languages

English (Full Professional)

Timeline

Software Engineering Manager

Podium
12.2024 - Current

Software Engineering Manager

WEX
07.2024 - 02.2025

Tech Lead Manager

WEX
10.2022 - 07.2024

Technical Lead

SKY Brasil
09.2019 - 03.2022

Senior System Analyst

Liberty Seguros Brasil
01.2014 - 09.2019

Mechanical Engineering

Universidade Anhembi Morumbi

Software Development

UNIBTA - Centro Universitário

Project Management

Projetizado

Data Processing

Colégio Módulo Paulista

Similar Profiles

CREATE PROFILE
Thiago Boccio