Experienced telecommunications engineer with over 10 years of expertise in mobile network technologies, including 2G, 3G, 4G, and 5G. Proven track record in leading software releases, managing field test projects, and overseeing RAN design and integration for major telecom operators. Skilled at developing and maintaining professional relationships, fostering strong connections with clients and colleagues. Excel in delivering high-quality results in fast-paced environments, leveraging an extroverted nature and attention to detail. Embrace cultural differences to collaborate effectively across diverse teams and regions.
Hi, I’m
Thiago Costa
Senior Telecommunications Engineer
São Paulo/SP
Summary
Overview
11
years of professional experience
Work History
Samsung (SIDIA)Manaus - AM, Brazil
Software Release Manager
09.2021 - Current
Job overview
- Leadership and Coordination: Directed a team managing high and medium tier software releases, including those for new mobile models, OS upgrades, bug fixes, and security enhancements, for Samsung mobile devices across North, Central, and South America.
- Release Planning and Execution: Developed and managed release schedules, ensuring alignment with project objectives and stakeholder expectations.
- Software Customization: Tailored software solutions to address specific telecom operator requirements.
- Cross-Functional Collaboration: Coordinated with development, QA, and operations teams to facilitate the integration and deployment of software updates.
- Continuous Integration: Implemented continuous integration practices to streamline code integration, improving code quality and reducing defects.
- Documentation Management: Created and maintained a comprehensive knowledge base and documentation repository, enhancing knowledge sharing and team collaboration.
- Risk and Issue Management: Identified and mitigated risks associated with releases, responded to emergent issues, and iterated solutions to enhance future releases.
- Engineering Alignment: Collaborated with software development project departments to ensure engineering efforts adhered to release schedule deadlines.
- Software Customization: Tailored software solutions to address specific telecom operator requirements, including customizations for new mobile models, OS upgrades, bug fixes, and security improvements.
Samsung (SIDIA)Manaus
Field Test Engineer
07.2020 - 09.2021
Job overview
- Led Field Test Projects: Managed field test projects to ensure the quality of mobile software across commercial networks (2G/3G/4G/5G) in South and Central Latin America.
- Resource Planning and Allocation: Planned and allocated resources effectively for testing, ensuring optimal use of available assets.
- Knowledge and Technology Updates: Stayed current with new technologies and functions, continuously updating knowledge to enhance testing processes.
- Test Documentation and Risk Analysis: Documented test cases, performed risk analysis, and recorded test progress and results.
- Test Planning and Standards Development: Created detailed test plans and developed standards and procedures to assess product quality and readiness for release.
- Bug Identification and Tracking: Discovered, isolated, and tracked bugs throughout the testing process, identifying potential user issues and ensuring comprehensive coverage.
- Manual and Automated Testing: Conducted both manual and automated testing to evaluate product features and functionality.
- Tool and Process Research: Researched new tools, technologies, and testing processes to improve testing efficiency and effectiveness.
- User Interface Review: Reviewed user interfaces for consistency and functionality, ensuring a seamless user experience.
ERICSSON (Brazil)
Senior Integration Engineer - Team Leader
07.2018 - 06.2020
Job overview
- Led RAN Design, Commissioning, and Integration: Supervised the design, commissioning, and integration of RAN systems (2G/3G/4G/5G), including equipment for the four largest telecom operators in Brazil and South America, serving millions of users and ensuring network reliability during major events. Managed hundreds of sites monthly and served as the focal point for a team of over 30 personnel.
- Knowledge Enhancement and Sharing: Continuously improved and disseminated knowledge in mobile technologies, staying abreast of industry advancements.
- Adaptability and Problem-Solving: Embraced change and applied new practices to achieve goals and address challenges effectively.
- Analytical and Data-Driven: Skilled in understanding and learning from feedback, analyzing data to identify issues, draw conclusions, and resolve problems.
- Innovative Solutions and Decision-Making: Developed creative solutions for workplace challenges, made timely, informed decisions considering facts, goals, constraints, and risks, and fostered teamwork to achieve objectives and deliverables.
Huawei Technologies (Brazil)
Senior Product Support Specialist
08.2014 - 06.2018
Job overview
- Support and Configuration of Solutions for End Users: Throughout my career, I have installed, configured, and supported solutions across 2G, 3G, 4G, and 5G technologies for the four largest telecom operators in Brazil and South America, ensuring seamless network functionality.
- Evolution in Configuring RAN Products: Over the years, I have configured a wide range of RAN products, from legacy BTS and BSC to more advanced systems like RNC, NodeB, eNodeB, NR, small cells, and pico cells, adapting to the latest technological advancements.
- Pioneering First Implementations of Advanced Features: I played a key role in the first deployments of cutting-edge technologies for major operators, including the VoLTE/SRVCC feature, carrier aggregation, RAN sharing (UMTS and LTE), 1Gbps throughput, Mobile Indoor Solutions, NB-IoT solutions, and other innovations. These projects were instrumental in enhancing network capacity, reliability, and user experience across Brazil and South America.
- Long-standing Expertise in Customer Problem Resolution: My ongoing collaboration with R&D teams has helped solve complex customer issues, focusing on identifying root causes and delivering tailored solutions that meet evolving customer needs.
- Extensive Product and System Testing Experience: From functional and component testing to system, performance, regression, and service testing, I’ve ensured the highest standards of product performance and reliability throughout my career.
- Test Environment Setup and Comprehensive Documentation: I have consistently designed effective test environments, developed precise test plans, and meticulously documented support activities, customer issues, and resolutions for reference and continuous improvement.
- Building Strong Customer Relationships: Over time, I’ve built and maintained strong relationships with customers, consistently addressing their technical needs and ensuring high levels of satisfaction.
- Supporting Major Events with Network Expertise: My experience includes the deployment and monitoring of mobile networks for high-profile events such as the 2014 FIFA World Cup in Brazil, the 2016 Rio Olympics, and numerous large-scale concerts and events, ensuring robust connectivity.
- Collaboration with Sales Teams: Over the years, I’ve partnered with sales teams to promote new products and engage in impactful customer-facing activities, contributing to the commercial success of key offerings.
- Providing Training Across the Region: Throughout my career, I have provided comprehensive training on products and emerging technologies to staff and customers across South America, ensuring widespread knowledge and effective usage of cutting-edge telecom solutions.
Huawei Technologies (Brazil)
Network Mobile Trainee
01.2014 - 07.2014
Job overview
- Gained hands-on experience with 2G, 3G, and 4G RAN products during internship: Assisted in Commissioning, Integration, Troubleshooting, and Testing of new mobile solutions and technologies, while actively learning about mobile technologies through practical training.
Education
INATEL - Instituto Nacional de Telecomunicações (Telecommunications National Institute)Santa Rita do Sapucaí, MG
Electrical Engineering from Telecommunications
University Overview
- Elected President of the Student Organization in 2008, 2010, and 2011.
Universidade De São Paulo (USP/Esalq)São Paulo - SP, Brazil
Master Of Business Administration from Project Management
2023
University Overview
Skills
Customer-Focused Service
Activities
Activities
- Volunteer Work, CAES - Curso de Apoio ao Estudante Santarritense (Santarritense Student Support Course) - 2009
- Technology Fair, Feira Tecnológica do Inatel (INATEL Technology Fair of Inatel) - 2010
Awards
Awards
- December 2017 - 2017 Huawei Future Star Award
- December 2016 - 2016 Huawei Future Star Award
- February 2015 - Huawei Excellent Individual Award
Languages
Portuguese
English
Spanish
Timeline
Software Release Manager
Samsung (SIDIA)
09.2021 - Current
Field Test Engineer
Samsung (SIDIA)
07.2020 - 09.2021
Senior Integration Engineer - Team Leader
ERICSSON (Brazil)
07.2018 - 06.2020
Senior Product Support Specialist
Huawei Technologies (Brazil)
08.2014 - 06.2018
Network Mobile Trainee
Huawei Technologies (Brazil)
01.2014 - 07.2014
INATEL - Instituto Nacional de Telecomunicações (Telecommunications National Institute)
Electrical Engineering from Telecommunications
7 2014
Universidade De São Paulo (USP/Esalq)
Master Of Business Administration from Project Management
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