Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Service CoordinatorMaterial Service CoordinatorService TechnicianWork Type
Full TimeLocation Preference
RemoteHybridLocation: Orlando, FL
Open to relocation: No
Open To Work
Todd A. Wieger
Orlando
Work Preference
Summary
Experienced leader with expertise in Management, Logistics, and Information Technologies. Experience in effectively reducing costs and improving profit margins. Motivated team leader with a background in computers, inventory and supply chain management, financial analysis, and strategic business planning.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Coordinator
Broadvoice
Northridge, CA (Remote)
02.2022 - Current
- Coordinated service operations, ensuring timely response to customer inquiries and requests.
- Streamlined communication between departments to enhance service delivery and operational efficiency.
- Managed scheduling for technical support staff, optimizing resource allocation based on workload demands.
- Developed training materials for new team members, fostering knowledge retention and consistent service quality.
- Facilitated regular team meetings to align objectives, share feedback, and promote a collaborative work environment.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Material Service Coordinator
AT&T
Orlando, Florida
01.2003 - 01.2021
- Managed the daily responsibilities of procuring, inventorying, and monitoring of FCC telecommunication equipment valued at $3MM on average monthly and used to for current infrastructure projects across the Florida market. Partnered with nine Project Team Managers to discuss the scope of each project to ensure proper materials are on site and available based on strict timelines. Served as the Interim Logistics Manager for the region providing leadership and guidance to teams in the absence of the Manager.
- Instrumental in restructuring and organizing the company’s largest material facility. Updated the department from a manual processing system to an electronic inventory structure while eliminating outdated materials and stocking FCC required materials needed for current and upcoming projects.
- Served as a Subject Matter Expert for both current and new technicians in answering general material questions, assisting with technical applications, and providing project details.
- Assisted Information Technology locally for many platforms.
Service Technician
BellSouth Telecommunications
Hollywood, FL
07.1999 - 05.2003
- Diagnosed technical issues and performed repairs on telecommunications equipment.
- Installed and configured network systems, ensuring optimal performance and reliability.
- Conducted routine inspections to maintain service quality and compliance with standards.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Trained junior technicians on equipment handling and troubleshooting techniques.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Education
High School Diploma -
Potter Public Schools
Potter, NE05-1984
Certificate of Technical Studies - Network Support Technician
Pasco-Hernando State College
New Port Ritchie, FL02-2022
Skills
- Computer Repair
- Cisco Networking
- Telecommunication Systems
- Microsoft Word
- Logistics Management
- Mechanical / Electric Schematics
- Domain Management
- Network Management
- Project Management
- Microsoft Excel
- Team Member Training
- Vendor Relationships
- Computer Virtualization
- Windows 10
- Processes / Procedures
- Microsoft Power Point
- Service Quality / Reducing Costs
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Detail orientation
- Multitasking Abilities
Certification
CompTIA A+
Network Support Technician
Timeline
Service Coordinator
Broadvoice
02.2022 - Current
Material Service Coordinator
AT&T
01.2003 - 01.2021
Service Technician
BellSouth Telecommunications
07.1999 - 05.2003
High School Diploma -
Potter Public Schools
Certificate of Technical Studies - Network Support Technician
Pasco-Hernando State College
Additional Experience
- Service Technician, Bellsouth Telecommunications, Hollywood, Florida
- Honorably Discharged / Nuclear Propulsion Technician, United State Navy