Tova Weiner

• Assisted customers with product inquiries and recommendations.
• Trained new associates in customer service protocols, enhancing team efficiency and consistency.
• Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
• Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
• Managed efficient cash register operations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Assisted lead teacher in developing and implementing engaging lesson plans.

• Facilitated daily activities, promoting social interaction and cooperative play among children.
• Supported classroom management by maintaining a positive learning environment.
• Organized classroom materials to ensure a safe and inviting learning space.
• Participated in staff meetings, contributing ideas for curriculum enhancement and student engagement strategies.
• Served as an empathetic listener when comforting upset or frustrated children while fostering resilience in handling challenging situations.

• Reached out to customers by phone to confirm appointments, update records.
• Provided expert product knowledge to enhance customer experience and drive sales.
• Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
• Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
• Provided front-desk support and guided patients to appropriate services.
• Assisted with optical sales, product explanations, eyewear fittings, and customer concerns.