Technical support professional with hands-on experience in computer labs, library services, and campus operations. Skilled in troubleshooting, software installation, customer service, and equipment maintenance, with a strong focus on helping users and keeping systems running.
Overview
3
3
years of professional experience
Work History
Computer Lab Assistant
Eastern Florida State College
Titusville Florida
01.2025 - Current
Supported students in Eastern Florida State College computer labs with software access and login help.
Trained users on lab computers, printers, scanners, and college-approved applications.
Monitored lab activity and enforced computer lab policies and acceptable use procedures.
Assisted faculty and staff with classroom technology setup and lab reservations.
Performed basic repairs on broken keyboards, mice, monitors.
Collaborated with IT staff members on projects related to system upgrades or implementations.
Porter
Ambassador Services
Cape Canaveral
12.2024 - Current
Guided guests and staff with directions, deliveries, and package handling to enhance service experience.
Facilitated unloading of merchandise from delivery trucks to ensure timely inventory availability.
Arranged furniture for events and room setups and equipment for room setups and service requests.
Assisted customers in selecting products and addressing their needs to improve customer satisfaction.
Followed shift instructions, site rules, and housekeeping procedures consistently.
Maintained a safe work environment by adhering to all safety protocols.
Reported maintenance problems and safety hazards to supervisors right away.
Library Student Assistant
Eastern Florida State College
Titusville Florida
05.2024 - 08.2024
Assisted patrons with circulation, account questions, and material location requests.
Checked in and checked out books, media, and reserve items at service desk.
Shelved returned materials using Eastern Florida State College library classification systems.
Processed new materials, labels, and holds for Eastern Florida State College collections.
Organized study spaces, supply areas, and public service materials for students.
Communicated library policies and service updates to patrons and campus visitors.
Sorted and arranged books on shelves to maintain an orderly library collection. and maintained an orderly collection of books and other resources.
Provided technical assistance to patrons in using computers and printers.
Conducted inventory checks of physical resources to update records accurately.
Cook
Kelsey's Pizzeria
Titusville Florida
07.2023 - 04.2024
Cooked pizzas, pastas, and appetizers following Kelsey's Pizzeria recipe standards.
Prepared pizza dough, sauces, and toppings for Kelsey's Pizzeria kitchen service.
Monitored oven temperatures and adjusted bake times for consistent food quality.
Maintained clean prep stations and sanitized cooking tools throughout shifts.
Coordinated with servers and kitchen staff to manage busy pizzeria orders.
Rotated ingredients and stored supplies according to freshness and safety guidelines.
Restocked pantry items and checked inventory levels for daily restaurant operations.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
High School Diploma -
Astronaut Highschool
Titusville Florida
05-2024
Associate of Arts - General Studies
Eastern Florida State College
Titusville Florida
10-2026
Skills
Technical support
Technical assistance
Computer troubleshooting
Software installation
Equipment maintenance
Library operations
Library services
User training
Technical training
Team collaboration
Team communication
Problem solving
Customer service
Safety protocols
Affiliations
Raise Tutor During Highschool (Tutored first graders in Phonics while helping manage the classroom when the teacher was busy)