Vaibhaw Kumar

• An IT professional with 5+ years of administration experience in area of Infrastructure Monitoring, Application Monitoring, Network Management and Software testing.
• Strong hands-on experience of Event Management and Proactive 24*7 Monitoring of IT Infrastructure.
• Strong Operational Support & Administration Experience for SolarWinds SAM and NPM Modules.
• Strong working experience of ServiceNow Discovery that includes finding applications and devices on customer network, and then updates the Multisource CMDB with the information its finds.
• Possess good knowledge and hands-on experience in troubleshooting skills for IT devices discovery using SSH, WMI, SNMP.
• Implemented monitoring requirements for Log Files, URL Monitoring, Hardware Monitoring, Port Monitoring etc. in SolarWinds.
• Worked Level 1 support as Field Network Engineer and helpdesk executives at Mumbai International Airport.
• Worked on Wipro’s homegrown IT Helpdesk tools E-helpline for Service Request, Incident, and Change Management.
• Worked on Wipro’s homegrown IT Operations Management Product Viking to monitor Network faults, device status etc.
• Trained on Software testing and Selenium.
• Knowledge of Software Development Life Cycle, Software Testing Life Cycle and Bug life Cycle, Test Planning, Black Box Testing.
• A good team player with decent communication skills and possess an ability to work in a team-oriented environment.

Project#1

Role: ServiceNow Discovery Administrator

Job Responsibilities:

• Installation, configuration and administration of MID Server.
• Administration of discovery schedules, Credentials Management and IT Assets for discovery in ServiceNow.
• Initiate Discovery of IT Assets in ServiceNow and troubleshooting errors encountered.
• User and Access Management to ServiceNow.
• Participate in Status Update and Work Progress Review meetings with internal/Client team.

Project#2

Role: SolarWinds Administrator

Job Responsibilities:

• Implementation, Provisioning and Administration of SolarWinds SAM and NPM Modules.
• SolarWinds Poller Management and Scaling on demand.
• Management of Custom Properties.
• Device Onboarding & Offboarding in SAM and NPM Module.
• Creation and Scheduling of Customized Reports.
• Fault & Performance Monitoring of Servers, Switches, Network and Security Devices using WMI/SNMP Protocols as applicable.
• Basic Network and Server troubleshooting skills.
• Daily Tools Health Check and Reporting to Management.
• Alarm & Notification Management.

Project#3

Role: Network Engineer – L1 Support

Job Responsibilities:

• Worked as Level 1 field Network Engineer and IT Help Desk Executive.
• Ensured uninterrupted network connectivity to MIAL users, All Airport Retailers and Airline Service Providers.
• Proactively Monitor health status of all VOIP, Switches, Flight Information Display System (FIDS) devices.
• Configuration of Juniper (EX4200, MX480, MX960) and Nortel (4400 and 5500 Series) devices.
• Configuration of Wireless network and administration of the same using controllers.
• Work on Incidents, Change and Service Requests raised to IT Helpdesk related to Network device, IP Phone, FIDS etc. Configurations, provisioning, faults etc.
• Assist L2 and L3 teams on field.

Project#4

Role: Software Testing - Manual

Job Responsibilities:

• Creating the Test Plan for the Application.
• Worked independently for preparing test cases for functional testing, integration, system testing.
• Work and Update the traceability matrix document with the test scenarios/test cases available.
• Finding Scenarios and Writing Test cases.
• Bug Reporting and Tracking.