Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
VANDERLEIA HALABURA

VANDERLEIA HALABURA

Summary

Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Dedicated to enhancing customer experiences through service-oriented behaviors and providing customized solutions. Experienced professional with a solid track record in the commercial industry, known for establishing rapport with clients and maintaining high levels of customer satisfaction. Specializes in quality, speed, and process optimization to contribute to company success. Articulate, energetic, and results-oriented with a passion for developing relationships and growing businesses. Additionally, outgoing and friendly attendant with excellent interpersonal communication strengths and solid experience processing payments, handling food, and meeting customer demands with a diligent and well-organized mentality. Enthusiastic Store Team Member focused on exceptional customer service and actively contributing to team efforts to achieve departmental and company goals.

Overview

13
13
years of professional experience

Work History

EXPORT DEPARTMENT

HENRICH & CIA LTDA
08.2018 - Current
  • Starting as a shoe reviewer and later promoted to the export department
  • Coordinate the management of orders from international clients involves direct communication with clients in English and Spanish, order processing, documentation management, and coordinating sample shipments efficiently.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

DISTRIBUTOR

USAFLEX - INDUSTRIA COMÉ RCIO S/A
03.2016 - 06.2018
  • The role involved sorting, distributing, and labeling production batches, as well as assisting in the organization of received materials.


CASHIER

MALHAS DAIANE LTDA
02.2015 - 09.2015
  • Worked as a cashier and assisted in customer service and sales, as well as in store organization, developing communication skills and learning to handle various responsibilities while effectively working in a team.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, and locate items.


ATTENDANT / CASHIER

BULE CAFÉ
02.2011 - 10.2012
  • Assisted in the preparation of beverages and snacks, operated the cash register, and provided customer service, demonstrating agility and efficiency in task performance.
  • Provided exceptional customer service, responding promptly to customer needs and requests.

Education

ENGLISH SCHOOL - English Education

SPEAK UP

Flight Attendance

Salgado Filho Aviation School
10.2021

HIGH SCHOOL -

SESI ERALDO GIACOBBE
01.2014

Skills

  • Dedicated to excellence in service, I've honed skills in logistics, customer interaction, and meticulous document verification
  • Eager to bring this diverse expertise to the dynamic and customer-centric role of a cabin crew member
  • Safety and Emergency Procedures
  • Effective Communication
  • Customer Service
  • Technical Knowledge
  • Flexibility and Adaptability
  • Team Collaboration

Languages

ENGLISH
PORTUGUESE
SPANISH

Timeline

EXPORT DEPARTMENT

HENRICH & CIA LTDA
08.2018 - Current

DISTRIBUTOR

USAFLEX - INDUSTRIA COMÉ RCIO S/A
03.2016 - 06.2018

CASHIER

MALHAS DAIANE LTDA
02.2015 - 09.2015

ATTENDANT / CASHIER

BULE CAFÉ
02.2011 - 10.2012

ENGLISH SCHOOL - English Education

SPEAK UP

Flight Attendance

Salgado Filho Aviation School

HIGH SCHOOL -

SESI ERALDO GIACOBBE
VANDERLEIA HALABURA