VANESSA BARROS
SANTOS,BRASIL
Summary
Global Customer Service and Operations Director possessing comprehensive knowledge of project and programme management techniques. Natural leader driven to motivate teams to exceed business goals and targets while under pressure.
Dedicated and organised with over 25 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in logistics, management, finance and process improvement.
Possess in-depth industry knowledge and offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or supply chain management role with growing organisation.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices.
Achievements include reducing costs, streamlining KPI´s and generating new revenue streams to maximize company profits. Adept at making forward-thinking decisions based on real-time operational data and in-depth market understanding.
Overview
28
28
years of professional experience
Work History
Global Customer Service and Operations Director
CMC INTERNATIONAL
SANTOS, BRASIL
02.2016 - Current
- CMC is an intermodal fleet management company operating in 60 countries and serving over 200 marine port areas
- Developed corporate objectives, strategies, and goals, collaborating with department heads on establishment of quality metrics and key performance indicators (KPI), as well as strategist with cross-functional teams on improvement measures related to quality principles awareness, issues and corrective actions.
- Proactively identified and solved complex problems that impacted management and business direction.
- Monitored and reviewed financial controls, processes and procedures to enable best practice development.
- Reviewed financial reports and recommended strategies to streamline operations, increase productivity and grow company profits.
- Provided top quality control by eliminating downtime to maximize revenue.
- Manage over 25 Key customers with diverse objectives and processes
- Responsible for overlooking operations and deliverable of 10 offices strategically placed in 5 continents
- Partnered with customers to understand software needs and advise on best-fit options.
COO
EOS - EQUIPMENT OPTIMIZATION SOLUTIONS
SANTOS, BRASIL
01.2016 - Current
- Managed vendor relationships, securing timely delivery of products.
- Advanced the use of technology in operations for streamlined workflow.
- Negotiated contracts with external partners for mutual benefits.
- Streamlined operational procedures, enhancing overall efficiency.
- Liaised regularly with CEO to align strategies and objectives.
- Promoted a customer-centric approach in all business operations.
- Oversaw daily company operations to reach financial targets.
- Monitored budget to meet sales and revenue targets.
- Facilitated cross-functional collaboration to achieve organisational objectives.
- Drove product and service innovation to meet evolving market demands.
Senior Operation and Customer Service Manager
CMC INTERNATIONAL
SANTOS, BRASIL
02.2008 - 01.2016
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Implemented system based solutions to reduce in 30% head count for service deliveries
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved customer inquiries and complaints with empathy.
- Facilitated inter-departmental communication to effectively provide customer support.
Intermodal Logistics Manager
MAERSK LINE
Sao Paulo, Brasil
02.2002 - 07.2007
- Maersk is an integrated container logistics company and member of A.P. Moller Group. Leader in its segment operating in 130 countries with a dedicated team of over 80.000 employees
- Monitored flow of equipment and complied with strict sales needs and specifications to carter for customer satisfaction
- Used outstanding communication and persuasion techniques to negotiate cost-effective prices for cargo transportation.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Managed monthly cost reporting processes and budget adherence
Logistics Manager
Meridiano Transports and Terminals
Santos, Brasil
01.1997 - 01.2002
- Led and managed projects to support logistics efforts and plans.
- Analysed operational performance and implemented plans to attain organisational and financial goals.
- Consistently met company and department objectives within budget and time constraints.
- Developed lasting relationships with employees, peers, upper management and outside vendors.
- Improved operational effectiveness and efficiency through strongly defined KPI´s
Education
MBA - Logistics and Supply Chain
FGV - Fundação Getúlio Vargas
Santos, Sao Paulo06.2022
BBA - Logistics
Unisantos
Santos, Sao Paulo12.2016
Certificate - Emotional Intelligence
Mastermind
Santos2012
Bachelor of Science - Accounting and Economics
Unisantos
Santos, Sao Paulo12.1998
AI IMMERSIVE LEARNING - IT
FLEXA UNDER AMAZON
SAO PAULO09.2024
Skills
- Strong communication and leadership skills
- Personable and promote Teamwork
- Relationship building and Interpersonal Skills
- Process improvement strategies
- Proven live experience across different cultures
- Policies and procedures implementation
- Cost reduction and containment
- Outgoing personality
- Perform under high-pressure environments
- Global Business Operations and commercial awareness
- Fluent in English, Spanish and Portuguese
Timeline
Global Customer Service and Operations Director
CMC INTERNATIONAL
02.2016 - Current
COO
EOS - EQUIPMENT OPTIMIZATION SOLUTIONS
01.2016 - Current
Senior Operation and Customer Service Manager
CMC INTERNATIONAL
02.2008 - 01.2016
Intermodal Logistics Manager
MAERSK LINE
02.2002 - 07.2007
Logistics Manager
Meridiano Transports and Terminals
01.1997 - 01.2002
AI IMMERSIVE LEARNING - IT
FLEXA UNDER AMAZON
MBA - Logistics and Supply Chain
FGV - Fundação Getúlio Vargas
BBA - Logistics
Unisantos
Certificate - Emotional Intelligence
Mastermind
Bachelor of Science - Accounting and Economics
Unisantos
Similar Profiles
Karissa CardenasKarissa Cardenas
OFFICE ADMINISTOR at CMC TIREOFFICE ADMINISTOR at CMC TIRE
Ivan IzaguirreIvan Izaguirre
Warehouse Coordinator at CMCWarehouse Coordinator at CMC
Joan Laureano-CruzJoan Laureano-Cruz
Apprentice Plumber at CMC IncApprentice Plumber at CMC Inc