Victor Soares
Training Analyst
São Paulo
Summary
Experienced Training Specialist with 4-year record of success in tech and career instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs. Looking to leverage an opportunity in training or team leadership.
PS: I'm currently stationed in Brazil.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
English Teacher
Berlitz
São Paulo
06.2022 - Current
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared and implemented lesson plans covering required course topics.
- Led interesting and diverse group activities to engage students in course material.
Training and Quality Analyst En/Pt/Es
Concentrix
São Paulo
06.2019 - 10.2021
- Worked flexible hours across night, weekend and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Bachelor of Science - Data Science
Descomplica University
São Paulo 02.2023 - Current
Skills
Classroom expertise
Online training experience
Job training
Recruiting
Training program development
Employee coaching
Feedback collection
Schedule Management
Materials Preparation
Workshop coordination
Employee training
Public speaking
Accomplishments
- Supervised team of 90 staff members.
- Collaborated with team of 8 in the development of a new Ombudsman area.
- Achieved average of 60% promoted agents.
Certification
CPA-10 (Product investments)
Timeline
Bachelor of Science - Data Science
Descomplica University
02.2023 - Current
English Teacher
Berlitz
06.2022 - Current
Training and Quality Analyst En/Pt/Es
Concentrix
06.2019 - 10.2021