Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Victor Fernandes de Lucena

Santa Catarina

Summary

Dedicated IT professional with extensive expertise in AWS, Microsoft PowerShell, and network support. Demonstrates strong troubleshooting skills and a commitment to customer satisfaction through effective communication and interpersonal abilities. Proficient in equipment maintenance, servers support, and cloud technologies, with a focus on prioritisation and problem-solving. Aspires to leverage technical skills in a dynamic environment to drive innovation and efficiency.

Overview

11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Customer Support Engineer

Enabley
TelAviv
02.2023 - 05.2025
  • Company Overview: formerly Time To Know
  • Ensure that all service level agreements and customer satisfaction goals are met;
  • Provide operational solutions for cloud-based environments and applications.
  • Serve as the primary point of contact to provide technical support to customers.
  • Provide multilayer support for users using multiple support channels.
  • Take control and management of topics reported by clients until resolution.
  • Formerly Time To Know

English Instructor

Self-Employed
Brasil
07.2022 - 11.2023
  • Crafted and presented engaging English lessons tailored for students across diverse proficiency levels.
  • Utilized online platforms to conduct live classes, ensuring an interactive learning experience.
  • Created personalized learning materials, including presentations, worksheets, and quizzes.
  • Provided one-on-one feedback to students to enhance their speaking, listening, reading, and writing skills.
  • Conducted regular assessments to track students’ progress and adjust learning strategies accordingly.
  • Used technology tools like Google Classroom, Zoom, and other LMS platforms to manage classes efficiently.
  • Fostered a positive and supportive learning environment, encouraging students to achieve their language goals.
  • Formerly Time To Know

Support Analyst

DBCorp Brasil Sistemas ERP
São Paulo
04.2022 - 07.2022
  • Conducted tests to ensure system functionality and reliability.
  • Assisted with operating systems to maintain optimal performance.
  • Analysed business requirements before initiating appropriate IT solutions.
  • Controlled changes to endpoints, ensuring security and compliance.

Technical Support Engineer

Watchtower
09.2015 - 11.2021
  • Resolved customer issues by adding hardware and software features.
  • Collaborated with management to enhance strategies through new process implementation.
  • Reviewed files and records to extract essential business data for development requests.
  • Renewed computer systems, boosting efficiency for end users.
  • Created scripts for information gathering to streamline inventory management.
  • Prioritised tasks effectively for efficient resolution of customer concerns.

IT Instructor

Study – School
São Paulo
06.2014 - 07.2015
  • Implementation of a curriculum with multidisciplinary approach, seeking to integrate several areas of knowledge.
  • Individual attendance of students in order to offer educational and socio-emotional support, lowering the levels of anxiety and stress in the classes.

Education

Information Technology -

ETEC Itaquaquecetuba
01.2011 - 01.2012

Skills

  • AWS – Amazon Web Services
  • Troubleshooting Experience
  • Microsoft PowerShell
  • Equipment maintenance
  • MS Office
  • Windows
  • Ubuntu
  • Network Support
  • Servers support
  • End point user-Laptop
  • Desktop
  • Office 365
  • Cloud
  • L1 Support for Lab equipment
  • Lab devices
  • Well-organized
  • Multi-tasking
  • Prioritization
  • Problem-solving
  • Customer commitment
  • Communication
  • Interpersonal skills

Certification

  • AWS Certified Cloud Practitioner
  • Linux Foundations
  • DevOps Foundations
  • PowerShell Foundations

Languages

English
Advanced
Portuguese
Native
Spanish
Intermediate

Timeline

Customer Support Engineer

Enabley
02.2023 - 05.2025

English Instructor

Self-Employed
07.2022 - 11.2023

Support Analyst

DBCorp Brasil Sistemas ERP
04.2022 - 07.2022

Technical Support Engineer

Watchtower
09.2015 - 11.2021

IT Instructor

Study – School
06.2014 - 07.2015

Information Technology -

ETEC Itaquaquecetuba
01.2011 - 01.2012

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Victor Fernandes de Lucena