Victor Hugo Almeida Dos Santos

• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
• Improved public access to court records through implementation of digital archiving system.
• Ensured compliance with legal procedures, reducing incidence of procedural errors.
• Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
• Coordinated effectively with judges, attorneys, and law enforcement to gather and disseminate information.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

• Maintained accounting records utilizing in-house and client systems.

Geração invoices upon receipt of billing information and tracked collection progress.

• Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.