Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Victoria Dors De Castro

Los Angeles CA

Summary

Dynamic professional with a proven track record at Trader Joe's, excelling in customer engagement and cash handling. Recognized for enhancing customer loyalty through proactive problem-solving and teamwork. Adept at managing live events and fostering collaboration, I bring strong analytical skills and a commitment to creating inviting environments.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Host

Tesla Diner
07.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Served customers with Tesla knowledgeable, friendly support at every stage of their experience.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Event Coordinator

Vector Gov.Relations
2022 - Current
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Tailor service to politicians and high profile clients.

Salesperson

Kreation Organic
07.2024 - 12.2024
  • Built lasting relationships with clients and drove sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.


Crew Member

Trader Joe's
04.2023 - 11.2023


  • Delivered exceptional customer service by actively engaging with customers, answering queries, and providing product recommendations tailored to their needs.
  • Operated cash registers efficiently and accurately, ensuring smooth and pleasant transactions.
  • Recognized for going above and beyond in addressing customer concerns, resulting in improved customer loyalty and positive feedback.
  • Collaborated closely with team members to ensure seamless store operations, including restocking, organizing, and maintaining cleanliness, contributing to an efficient and inviting environment.
  • Demonstrated proactive problem-solving skills by addressing customer inquiries, resolving issues promptly, and escalating complex situations to ensure customer satisfaction.
  • Maintained a clean and organized store environment, restocking shelves as needed.
  • Operated cash registers and handled financial transactions accurately.

Lighting Assistant

Mark Anthony - The Complex Theatre And Studios
03.2022 - 05.2022


  • Collaborated with the lighting team to execute creative visions for various productions.
  • Ensured safety standards were met by conducting routine inspections and maintenance of all lighting equipment.
  • Provided support during live events, ensuring optimal lighting conditions throughout performances.
  • Worked closely with directors to develop cohesive visual storytelling through strategic lighting choices.

Stage Manager

Mark Anthony - The Complex Theatre And Studios
03.2022 - 05.2022


  • Collaborated with directors and producers to achieve desired artistic vision for productions.
  • Maintained a safe working environment through proper implementation of safety protocols and procedures.
  • Organized rehearsals schedules, maximizing productivity and minimizing conflicts among cast members and crew.
  • Developed comprehensive show reports, providing valuable feedback to improve future performances.
  • Implemented effective time management strategies during rehearsals, optimizing productivity while adhering to strict deadlines.

Founder and Leader

Absorb Kindness
07.2016 - 10.2018


  • Cultivated partnerships with local businesses, community groups, and donors, significantly expanding the organization's reach and impact.
  • Orchestrated successful donation drives and initiatives, collaborating with volunteers and securing partnerships with businesses and community groups to bridge the gap caused by inadequate government provisions for hygiene products.
  • Implemented efficient strategies for resource allocation and distribution, ensuring the equitable and timely delivery of collected items to targeted prison facilities, providing essential support where government resources were lacking.
  • Received the prestigious AASSA Global Citizen Award in March 2018 for the project's exceptional efforts in highlighting and mitigating the hygiene challenges faced by incarcerated women due to the lack of adequate governmental support.

Education

Bachelor of Arts - Acting

The American Musical And Dramatic Academy
Los Angeles
10.2021

Skills

  • Customer Engagement
  • Effective and strategic saleswoman
  • Poised in high-end and luxury environments
  • Tactful and observant conflict resolver
  • Skilled written and verbal communicator
  • Live events
  • Crew management
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Analytical and Critical Thinking

Certification

  • Food Handler Certified.


Languages

Portuguese
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)

Timeline

Host

Tesla Diner
07.2025 - Current

Salesperson

Kreation Organic
07.2024 - 12.2024

Crew Member

Trader Joe's
04.2023 - 11.2023

Lighting Assistant

Mark Anthony - The Complex Theatre And Studios
03.2022 - 05.2022

Stage Manager

Mark Anthony - The Complex Theatre And Studios
03.2022 - 05.2022

Founder and Leader

Absorb Kindness
07.2016 - 10.2018

Event Coordinator

Vector Gov.Relations
2022 - Current

Bachelor of Arts - Acting

The American Musical And Dramatic Academy

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Victoria Dors De Castro