VINAY KUMAR

• Communicated with clients and customers to gather, provide and share updated information on products and services.
• My work process here generate the quality lead.

EXPERIENCE IN FOREX CARDS, CASA PRODUCTS, PL ACCOUNT, INBOUND, EMAIL SUPPORT, NRI BANKING, AND HNI BANKING, VIDEO BRANCH BANKING.

FOREX, TRANSACTION, INWARD & OUTWARD REMITTANCE, FUND TRANSFER, IMT, NEFT, IMPS, RTGS, AND CASA PRODUCT RELATED QUERY, REQUEST, COMPLAINT,

TRANSACTION MONITORING, FRAUD MONITORING, FRAUD COMPLAINT INVESTIGATION, AML, CDD, KYC, RE-KYC.

CROSS SALES OF BANKING PRODUCTS LIKE DEBIT CARVED LOANS, AND CREDIT CARD LEADS.

BANKING PROCESS IMPROVEMENT FOR A CUSTOMER RELATIONSHIP WITH BANK, FEEDBACK, AND SUGGESTION.

COORDINATION WITH DIFFERENT DEPARTMENTS TO PROVIDE TIMELY SERVICES TO THE CUSTOMER.

ACCOUNTS PAYABLE AND RECEIVABLES, FUND SETTLEMENT AND DELIVERABLES MANAGEMENTDS, INSURANCE, CARD PROTECTION, PRE-APPRO.