Vincent Ramirez
Orlando
Summary
Dynamic professional with extensive experience in IT support and cargo logistics at Lockheed Martin and Air General. Proven ability to enhance customer satisfaction through effective communication and technical troubleshooting. Recognized for dependability and attention to detail, consistently delivering innovative solutions to complex challenges while managing multiple priorities efficiently.
Overview
15
15
years of professional experience
Work History
Office Agent
Air General
Orlando Florida
2025.01 - Current
- managed cargo and transportation logistics to ensure timely deliveries.
- Implemented safety protocols to protect staff and cargo integrity.
- cultivated customer relationships to enhance service satisfaction.
- maintained accurate records of customer interactions, processed accounts, and organized documents.
- Managed customer inquiries and provided exceptional service support.
Houseman
Evermore Resorts
Orlando
2023.10 - 2024.07
- Maintained cleanliness in guest rooms and common areas throughout the resort.
- Assisted with laundry operations, ensuring fresh linens for guest accommodations.
- Restocked supplies in public restrooms and guest areas to enhance visitor experience.
- Monitored inventory levels of cleaning supplies, notifying management when restocking was needed.
- Provided exceptional customer service by responding to guest inquiries and requests promptly.
- Collected and removed trash from rooms.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
Remote Helpdesk Support
Westgate Resorts
Ocoee
2023.04 - 2023.06
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Tier 1 Helpdesk Analyst
Lockheed Martin
Orlando
2019.10 - 2022.08
- Configured networks, servers, storage devices and other equipment as per client requirements.
- Tested, maintained and monitored computer programs and systems.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed, documented and revised system design procedures and quality standards.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Analyzed system requirements to identify opportunities for improvement and optimization.
- Collaborated with cross-functional teams to develop effective IT solutions and strategies.
- Assisted in troubleshooting technical issues to maintain operational efficiency and support users.
- Conducted system testing and validation to ensure software functionality and reliability.
- Managed software updates and patches to maintain security and performance standards.
- Supported data management efforts by organizing, storing, and retrieving information efficiently.
- Provided technical support during system implementations to facilitate smooth transitions for users.
- Provided support to end-users in troubleshooting application issues.
- Resolved complex technical issues by providing innovative solutions
United States Air Force
Tampa
2011.10 - 2015.02
Education
B.A. - Computer Science
Florida Technical College
2018-01
Skills
- Software Installation
- Technical Troubleshooting
- Time Management
- Networking
- Help Desk Ticketing Systems
- Dependability
- Active Directory
- Document Management
- Attention to Detail
- Cargo logistics
- IT support
- Effective communication
Timeline
Office Agent
Air General
2025.01 - Current
Houseman
Evermore Resorts
2023.10 - 2024.07
Remote Helpdesk Support
Westgate Resorts
2023.04 - 2023.06
Tier 1 Helpdesk Analyst
Lockheed Martin
2019.10 - 2022.08
United States Air Force
2011.10 - 2015.02
B.A. - Computer Science
Florida Technical College