Vinicius Braga Gonçalves
Santo Amaro
Summary
Seasoned professional with over 6.5 years of experience in the aviation industry, complemented by a strong background in luxury real estate sales, offering a unique blend of operational expertise and exceptional client service. Extensive experience at Azul Airlines includes progressive roles within the Customer Service Agent in the call center and Operations Control Center, fostering a deep understanding of network planning, operational contingency management, and interdepartmental coordination. Proven success in selling high-end properties to high-net-worth individuals has refined skills in delivering outstanding customer experiences, building lasting relationships, and negotiating complex deals—attributes that align seamlessly with the demands of a cabin crew role. Resilient, confident, and adaptable, driven by a passion for aviation and sales, ready to leverage insights and a client-centric approach to contribute effectively to the team and exceed expectations.
Overview
7
7
years of professional experience
Work History
Job Gap
No Employer
06.2025 - Current
- I decided to leave my job to focus on enhancing my skills for a new job opportunity and preparing myself for an interchange overseas.
Junior Operational Planning Analyst
Azul Airlines
10.2023 - 05.2025
- Managed the execution of a multi-fleet airline network by addressing maintenance positioning, crew scheduling, operational restrictions, and minimizing customer overbooking. Handled aircraft fleet: wide-body (A330/A350) and narrow-body (A321, A320, E1, E2, and ATR).
Junior Air Traffic Controller - Operational Control Center
Azul Airlines
05.2022 - 10.2023
- Primarily responsible for improving and upholding punctuality in all flight operations. Proactively managing situations such as severe weather, unusable runways, aviation infrastructure issues, aircraft maintenance, crew scheduling, and other circumstances that could lead to flight delays.
Air Traffic Control Assistant - Operational Control Center
Azul Airlines
06.2021 - 05.2022
- Ensuring the accuracy of operational details to support the decision-making by air traffic controllers. Tasks involve updating flight data in the system (aircraft pushback and engine shutdown times), maintaining active all flight plans, managing email correspondence and addressing airport inquiries.
Bilingual Customer Service Representative
Azul Airlines
11.2018 - 06.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
- Developed a deep understanding of customer service principles and customer service best practices.
Real Estate Agent
One Innovation
01.2023 - 01.2024
- Parallel to my aviation career, I worked with high-end real estate, selling luxury properties to HNWI clients. This role honed my ability to deliver impeccable customer experiences, develop lasting relationships, and negotiate complex deals — qualities that align perfectly with the high-touch nature of an excellent hospitality service.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Communicated with clients to understand property needs and preferences.
Education
Specialization - Entrepreneurship and New Business Development
FMU
01.2023
Bachelor - Civil Aviation
Anhembi Morumbi University
São Paulo01.2020
Skills
- Customer Service Excellence
- Conflict Resolution Skills
- Multicultural Awareness
- Adaptability in Dynamic Environments
- Crisis Management
- Safety and Security Procedures Knowledge
- Professional Appearance and Grooming Standards
- Clear and Effective Communication
- Problem-Solving Skills
- Empathy and Emotional Intelligence
Accomplishments
- 900/1000 Essay Score - ENEM (High School National Exam) 2016
- National Semifinalist - Portuguese Language Olympiads
- Score 66/90 PTE Academic Test (English Assessment)
EXTRACURRICULAR EDUCATION
- Remote Team Management
- Decision-making and Problem Solving
- Customer Experience Management
- IATA Ground Operations Safety
- Operation Management
Qualification
- Private Pilot License | Completed
- Commercial Pilot License | Completed
- IFR Training | Completed
- MULTI-ENGINE Rating | Completed
- ICAO English Level 3
Languages
- English - Fluent
- Portuguese - Native
- French - Advanced
Timeline
Job Gap
No Employer
06.2025 - Current
Junior Operational Planning Analyst
Azul Airlines
10.2023 - 05.2025
Real Estate Agent
One Innovation
01.2023 - 01.2024
Junior Air Traffic Controller - Operational Control Center
Azul Airlines
05.2022 - 10.2023
Air Traffic Control Assistant - Operational Control Center
Azul Airlines
06.2021 - 05.2022
Bilingual Customer Service Representative
Azul Airlines
11.2018 - 06.2021
Specialization - Entrepreneurship and New Business Development
FMU
Bachelor - Civil Aviation
Anhembi Morumbi University
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